32. SIGUCCS 2004:
Baltimore,
MD,
USA
Jennifer S. Whiting, Jayne Ashworth, Deborah Mateik (Eds.):
Proceedings of the 32nd Annual ACM SIGUCCS Conference on User Services 2004, Baltimore, MD, USA, October 10-13, 2004.
ACM 2004, ISBN 1-58113-869-5 BibTeX
- Keiko Pitter, Kevin T. Kelly, Michael Quiner:
BATTLE of the bandwidth.
1-3
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- Frank W. Connolly, Daryl L. Nardick:
Beyond the technology.
4-6
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- Brian Gardner:
Bringing laptops to class: the front lines of curricular computing.
7-12
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- Alla Meleshevich, Jodi Millin:
Building a technology classroom: lessons learned at a small liberal arts college.
13-17
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- Sarah H. Noell, Laura Grady:
Building a university IT community: strength through collaboration and partnerships.
18-22
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- Andrew Stutzman:
Campus planning portfolio: using the peopleSoft portal to develop a planning website for middle states accreditation.
23-25
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- Betsy Black, E. Axel Larsson:
A case study: implementing supportworks professional helpdesk at drew university.
26-29
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- Tom Gerace, Jean Mouton:
The challenges and successes of implementing an enterprise patch management solution.
30-33
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- Debbie Mojta:
Communities of practice: dare to share the knowledge.
34-36
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- Regina Davis, Sylvia Maxwell:
The comprehensive IT help desk: a single point-of-contact for the university community.
37-39
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- Kyle Barger:
Condemned to repeat history: lessons I'm still learning.
40-43
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- James B. Yucha:
Convenience: are you providing it?
44-46
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- Elinor M. Madigan, Corey Petrulich, Kelly Motuk:
The cost of non-compliance: when policies fail.
47-51
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- Paulette Robinson, Jason White, Daniel W. Denman:
Course evaluations online: putting a structure into place.
52-55
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- Mark Allen Nakamura:
Creating a new channel for campus communication.
56-59
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- Luis O. Hernández, Karen Wetherby, Mahmoud Pegah:
Dancing with the devil: faculty assessment process transformed with web technology.
60-65
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- Nancy J. Bauer:
Demand, drag, or deal: persuading faculty to transform higher education.
66-68
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- Justin Landry, Robyn C. Richard:
Deploying and taming the wireless beast.
69-72
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- John V. Roberts:
Doing more with less for the good of all.
73-75
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- John Saul:
Empowering staff: creation of a staff technology development center.
76-78
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- Donna Patterson:
Encouraging and assisting faculty incorporation of innovative classroom technologies.
79-81
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- Wayne Brown:
Enterprise resource planning (ERP) implementation planning and structure: a recipe for ERP success.
82-86
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- E. Axel Larsson, Russell Sprague:
eXtreme deployment: distributing and configuring 450 student laptops in five hours.
87-90
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- Paulette Robinson, Sharon Roushdy:
From innovators to majority: evolution in faculty webCT training.
91-93
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- Julia Kosatka, Anita Bhakta:
From yellow stickies to the world-wide web: the evolution of problem tracking at the University of Houston.
94-100
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- Douglas E. Ennis, Divyangi Anchan, Mahmoud Pegah:
The front line battle against P2P.
101-106
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- Dave Pecora:
Getting better while getting less: improve your service without expanding your budget.
107-109
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- Katherine Forbes-Pitt:
Getting rid of registration at the LSE.
110-114
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- Fran Versace:
Growing our own: partnering with the city school district.
115-118
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- David Przybyla, Karissa Miller, Mahmoud Pegah:
A holistic approach to high-performance computing: xgrid experience.
119-124
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- Christopher Jones:
How long can we keep doing more with less?
125-128
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- Kim Todd, Jon Rickman, Tabatha Verbick:
Implementing a network improvement action plan.
129-132
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- Henry Moeller, Christine L. Vucinich:
Increasing student employee morale and retention by developing advanced employment opportunities: a Penn State perspective.
133-135
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- David Dunn:
Information busters: communicating with your campus community.
136-138
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- Christopher J. Higgins, Lenita Reeves, Eric Byrd:
Interactive online journaling: a campus-wide implementation of blogging software.
139-142
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- Scott Harrigan:
Invert your training program: revisited.
143-149
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- Robert A. Jefferis, Joseph T. Mansour:
IT strategic planning by a college within a university.
150-152
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- Don Paulsen:
Leadership essentials: racilitation skills for improving group effectiveness.
153-160
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- Robert L. Barley, Yancy Phillips:
Lessons learned from the novell and groupWise upgrade of the summer 2003 or "what we did on our summer vacation!".
161-166
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- Chris Wiesemann:
Mac OS X panther imaging do's and don'ts.
167-171
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- Terris B. Wolff:
Making technology accessible for the technophobe-moving social workers into the 21stcentury.
172-177
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- Shahra Meshkaty, Jack W. Pope:
Managing faculty support: expectations and change in the classroom.
178-182
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- Mark A. Adams:
Managing open access labs: "MacGyver principle".
183-187
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- Ken Dietel:
Mastering IT change management step two: moving from ignorant anarchy to informed anarchy.
188-190
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- John Saul:
Moving from training to teaching.
191-193
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- Annie Saunders:
Online solutions: looking to the future of knowledgeBase management.
194-197
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- Louis W. Canaiy, Mark R. Ritschard:
An open source print management system that works.
198-201
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- Kenneth Janz, Susan Owen:
Organizationally supporting innovation in technology-enhanced instruction and research.
202-208
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- Christian J. Sinnett, Tammy Barr:
OSU helpdesk: a cost-effective helpdesk solution for everyone.
209-216
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- Crystal R. Miller, Henry R. Bent:
OS X: a ten-step program.
217-220
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- Scott E. Hanselman, Luis O. Hernández, Divyangi Anchan, Mahmoud Pegah:
OS X: here we go again.
221-226
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- Joelle Faulks:
Outsource this!: broaden support and reduce staff burnout.
227-231
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- Wendy Pearle, Elizabeth Rugg:
Outsourcing the student resNet: (we've had enough!).
232-237
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- Kristina A. Cunningham, Tammy Hohlt:
Paper copy to online: the push to get employees into the 21st century.
237-240
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- Takashi Yamanoue:
A platform independent tool for evaluating performance of computing equipment for a computer laboratory.
241-246
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- Joy Hathaway:
Project juggling: the evolution of a process.
247-249
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- Teresa Crafton, Kenneth Janz:
Reenvisioning training: new partnerships and focus.
250-255
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- Michael Pelikan, James Leous, Richard Pearce, Margaret E. Smith, Russell Vaught:
Searching for the needle in the haystack: taxonomies, tags and targets.
256-261
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- Karen J. McRitchie:
Sleeping with their eyes open: a guide to student staff training.
262-265
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- Doug Simpson:
Software's little helpers: managing your lab areas.
266-269
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- Jason Wagner:
Soup to nuts: affordable tools for building and maintaining labs.
270-272
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- Steven K. Brawn, R. Mark Koan, Kelly Caye:
Staying secure in an insecure world: 802.1x secure wireless computer connectivity for students, faculty, and staff to the campus network.
273-277
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- Amanda Moos, Chad Talbert:
Stuck in nerdville: implementing a laptop checkout program via information commons.
278-280
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- Andrew Stutzman:
Student employment system: the pros and cons of building a homegrown application and using student programmers.
281-283
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- April Krukowski, Mark Reynolds:
Students as service champions: a success story.
284-288
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- Gretchen A. Schultes, D. Elizabeth Miller, Janet Simons, Jesse Thomas:
Student technology consultants: they're not lab monitors anymore.
289-291
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- Claire C. Lassalle, Robyn C. Richard:
The successes of centralization "merger of support services".
292-295
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- Steven J. Timmins:
Tablet PC: blackboard to the web.
296-300
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- Greg Pepper, Lorna Wong:
Taming the skyrocketing printing costs in campus computing labs with open source technology.
301-304
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- Allan Jones:
Technology: illegal, immoral, or fattening?
305-309
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- David J. Blezard:
Thin-clients for clusters: working ourselves out of a job?
310-314
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- Dianne Brotherson:
Turning the titanic: changing a PIN to a password.
315-318
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- Jack Lepak, Dan Metzger, Bryan Reagan:
UW-Madison student leadership project.
319-321
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- Nancy P. Kutner:
Viruses, updates, and security: making the campus aware.
322-326
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- Ellen Yu Borkowski, Jay Elvove, Christopher Higgins, Sonja Kueppers:
Voluntary centralization of user support in a de-centralized organization.
327-331
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- Kelly Wainwright, Bruce Arnold:
Walking the tightrope of faculty support.
332-335
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- Salvador Báez-Franceschi, Karen Le, Diana Velez:
Web-based technologies: reaching their ultimate potential on restricted budgets.
336-339
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- Kim Todd, Tabatha Verbick:
Why can't I do it here?: using students as policy educators and enforcers.
340-342
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- Sherri Yerk-Zwickl:
Window to a new world: online freshman orientation via portal.
343-345
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- Carrie McCoy, Rebecca Thurmond Fowler:
"You are the key to security": establishing a successful security awareness program.
346-349
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- Doug Stinnette:
Attempts to automate client security at virginia commonwealth university.
350
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- Christian J. Sinnett, Tammy Barr:
Building a champagne helpdesk on a beer budget.
351-353
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- Mark R. Ritschard:
Building a computer lab that students will love: internet cafés and design studios.
354-356
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- Richard Repasky:
Easy access to remote graphical UNIX applications for windows users.
357-359
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- Mark McCallister, Michael Kutyna, Daniel B. Delgado:
Implementing high-performance grid computing in student computer labs.
360
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- Elizabeth A. Evans, Carolyn M. Kotlas, Donna W. Bailey, Abe Crystal, Terri Buckner:
It's eleven o'clock: do you know where your identity is?
361-363
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- Meredith Irvin, R. Mark Koan:
Let's get sTARTed!: creating an online technology orientation.
364-366
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- John D. Lowe:
Mac OS X tips and tricks in a lab environment.
367-368
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- Rommel P. Feria:
Providing effective ICT services using open source technologies: University of the Philippines experience.
369-371
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- Trevor Murphy:
Research based methods for using powerpoint, animation, and video for instruction.
372-374
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- Gretchen Beck:
Residential computing consultants: help center after hours and onsite.
375-376
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- Paul A. Juliano:
Residential student support.
377-378
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- Kay Sommers, Barbara M. Robinson:
Security awareness training for students at virginia commonwealth university.
379-380
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- Karissa Miller, David Przybyla, Mahmoud Pegah:
Soothing the many-headed beast: improving the rendering process in the world of 3D animation.
381-384
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- Jeff Balvanz, Don Paulsen, Joe Struss:
Spam software evaluation, training, and support: fighting back to reclaim the email inbox.
385-387
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- Tammy Hohlt, Kristina A. Cunningham:
Timeline to efficiency.
388-390
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Copyright © Sat May 16 23:41:23 2009
by Michael Ley (ley@uni-trier.de)
