| |
| 2004 | ||
|---|---|---|
| 3 | EE | Dianne Brotherson: Turning the titanic: changing a PIN to a password. SIGUCCS 2004: 315-318 |
| 2002 | ||
| 2 | EE | Dianne Brotherson: Has your help desk graduated yet? SIGUCCS 2002: 220-221 |
| 2000 | ||
| 1 | Dianne Brotherson: There is No Such Thing as Free Support. SIGUCCS 2000: 29-32 | |