2008 |
4 | EE | Christian J. Sinnett,
Dave Nevin,
Mary A. Brock,
Lucas E. Turpin,
Tammy Barr:
Breaking through the beaver dam: guiding your customers and staff through a major restructure.
SIGUCCS 2008: 125-132 |
2005 |
3 | EE | Dave Nevin,
Mary A. Brock,
Christian J. Sinnett:
New customers, new challenges, new structure: realigning support to survive massive growth.
SIGUCCS 2005: 257-261 |
2004 |
2 | EE | Christian J. Sinnett,
Tammy Barr:
OSU helpdesk: a cost-effective helpdesk solution for everyone.
SIGUCCS 2004: 209-216 |
1 | EE | Christian J. Sinnett,
Tammy Barr:
Building a champagne helpdesk on a beer budget.
SIGUCCS 2004: 351-353 |