29. SIGUCCS 2001:
Portland,
Oregon,
USA
Proceedings of the 29th Annual ACM SIGUCCS Conference on User Services 2001, Portland, Oregon, USA, October 17-20, 2001.
ACM 2001, ISBN 1-58113-665-X BibTeX
@proceedings{DBLP:conf/siguccs/2001,
title = {Proceedings of the 29th Annual ACM SIGUCCS Conference on User
Services 2001, Portland, Oregon, USA, October 17-20, 2001},
booktitle = {SIGUCCS},
publisher = {ACM},
year = {2001},
isbn = {1-58113-665-X},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
Technical Session
- Matt Alofs:
In the outpost trenches: bridging physical gaps in customer service.
1-2
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- William R. Anderson, Larry Fields, Thelma E. Simons, Kathy Pribbenow, Christopher Jones:
Crossing the bridge while you build it: a smooth migration to new servers and services.
3-7
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- Jayne Ashworth:
Excellence in support or support is more than a correct answer.
8-11
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- Janet Belew:
Students helping students in residence: how suite it is...
12-14
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- Miranda Carney-Morris, Mike McNamara:
How to provide something for everyone without going insane.
15-18
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- Grace L. Chiang, Robin Deily, Jeanne Cavanaugh, Marge Rowell, Barbara Sydney, Colleen Wheeler:
Building bridges for learning within and between organizations.
19-22
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- Barb Coleman:
ITS professional development: refine, reward, retain.
23-26
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- Kevin Davis:
Saving users from themselves: creating an effective student-oriented anti-virus intervention.
27-32
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- Almond D. Dillard, Galen Raether:
IT staff training and development.
33-35
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- Susan T. Dunnavant:
Blackberries in support of technology.
36-39
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- Susan T. Dunnavant:
Technology liaisons: bridging the communications gap between users and support.
40-43
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- Brian Gardner, Neil Clarke:
Helping faculty make technology a part of the curriculum.
44-48
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- Cynthia Grainger:
Just-for-me training: personalized options for training on demand.
49-54
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- Bronwen Jean Heuer:
What's a trainer to do?
55-58
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- Dawn E. Irish:
Putting the horse before the cart: preparing your staff for project management software.
59-62
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- Christopher Jones:
How to retire a server without stranding your customers: a small migration at the university of oregon.
63-64
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- Gina M. Jones:
One solution for project management.
65-69
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- April Krukowski:
Providing file storage & web space for students: which path to take?
70-72
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- Todd Krupa:
Triple play: delivering effective & key communication.
73-79
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- Betsy Layman:
Using a ten step plan to provide outstanding customer service.
80-82
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- Anne Lind, Steven Sather, Linwood Futrelle, Patrick Valiquette:
Lessons learned: implementing a desktop replacement program.
83-87
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- Tony D. Lovgren:
Strategies for implementing unmanned labs.
88-92
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- John Mackenzie:
An analysis of classroom technology.
93-96
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- Marie Mayer:
What i learned about user support from bartending.
97-100
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- Owen G. McGrath:
Organizing new interactions: internet portals in the instructional computer lab.
101-105
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- Jerry McGarrity:
Implementing a knowledge management solution: from scattered, individual tools to a shared, fully-stocked workshop.
106-110
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- Karen McRitchie:
The bridge to our students: residential computing.
111-114
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- Cynthia A. Murnan:
Bridging the bandwidth gap: measures to maintain bandwidth availability.
115-119
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- Douglas N. Nguyen, David Holter:
NT/Windows 2000 user profile issues.
120-122
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- James Dale Osborn:
Using webpages to make your life easier.
123-128
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- L. G. Parkhurst Jr.:
Bridging the gap with emergency operating procedures.
129-131
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- L. G. Parkhurst Jr.:
Should we bridge the gap by outsourcing part of faculty support.
132-134
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- Jerilyn Prescott, Tom Kilty, Gary Franklin, Andrew Cleary, Tony D. Lovgren, Angie Mai:
Evolution of three help desks.
135-141
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- Changtao Qu, Wolfgang Nejdl:
Constructing a web-based asynchronous and synchronous collaboration environment using WebDAV and Lotus Sametime.
142-149
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- Michael Quiner, Rich Hinz:
The pokemon of user support: "gotta catch 'em all!".
150-152
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- Don Rea, Keelan Cleary:
See for yourself: implementing web-based remote observation/control.
153-156
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- Michael Richichi, Paul Coene:
Supporting ubiquitous computing through directory enabled technologies.
157-163
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- John V. Roberts:
Track-it!: help desk automation.
164-168
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- Marjorie Rowell:
Women & technology: how Wellesley College recruits, trains and retains student staff.
169-171
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- Muna Sakya, Brad Beecher:
The implementation of prometheus: a case study.
172-176
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- Paul Schmehl:
Barbarians at the gateway, defeating viruses in EDU.
177-180
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- Carol L. Smith:
Strategies for supporting the 'human processes' in team-based instructional development projects.
181-185
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- Carol Currie Sobczak, Jerilyn Prescott, Karen J. McRitchie:
Bridging the service gap with student employees: curse or blessing?
186-189
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- Kay Sommers, Jane Hesler, Jim Bostick:
Little guys make a big splash: PDA projects at Virginia Commonwealth University.
190-193
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- Kim Todd, Tabatha Verbick, Merlin Miller:
Policies for the digital age campus.
194-196
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- Kathleen Cummings Topalian:
You can't build a bridge without a solid foundation: training, support, documentation and communication - the right foundation.
197-200
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- Yasemin Tunc, Marchal Armstead:
Computer based testing: the ball state experience.
201-203
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- Deb Wentorf:
Printed pages vs. web pages: the documentation dilemma.
204-209
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- Jen Whiting, Peter Everett:
Surviving your success.
210-214
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- Catherine Yang:
Creating the Standard Desktop Environment in a Non-Standard World.
215-218
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Poster Session
- Joan Beatty-Lee, Tammy Hohlt, Brandon Hough, Brad Wilders:
Building a suspension bridge: how teamwork bridges the gap.
220-222
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- Ethan Benatan, Jerry McGarrity:
Developing student help desk consultants: a skill-based modular approach.
223-226
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- Deborah Elizabeth Cohen:
Transitioning to teaching online: factors that can help or hinder the process.
227-228
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- Kathy Dunham, Andrea Shea:
Crossing the bridge from WebCT 2.x to 3.x.
229-230
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- John H. Durnin:
Technology workshops by in-service teachers for pre-service teachers.
231-234
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- Simon Graham:
Mobilizing a graduate school.
235-236
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- Kim Hirschenhofer, Suzanne Nanis:
Desktop support without visiting the desktop.
237-238
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- Susan West Klein:
Bridging the communications gap with new students: partnerships are the key.
239-240
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- Lida L. Larsen, Linda Gilday, Terry Moore:
Streamlining the recruitment process in a state university.
241-243
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- Bryan Lee, Sian Shumway, Christopher Washington:
Hiring and training for dummies.
244-246
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- Jerry Martin:
What does faculty really want from information technology?
247-248
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- Marie Mayer, Frank Poduska:
Building bridges: using collaboration to leverage resources.
249-251
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- Karen McRitchie:
Web tools: bridge the gap to student employees.
252-254
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- Linda Putman:
Bridge to Istanbul: a look at information technology in the middle east.
255-257
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- Michael Richichi:
ATTIC: a case study of directory-enabled course management.
258-261
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- Justin L. Schakelman:
The changing role of online pedagogy: how may instructional management systems, metadata, and problem-based learning combine to facilitate learner-centered instruction.
262-263
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- Brian Sierkowski, Carol Rhodes, William Goveia:
Creating usable simplicity in a text-based "quick help" website.
264-265
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- Craig A. Stewart, Christopher S. Peebles, Mary Papakhian, John V. Samuel, David Hart, Stephen Simms:
High performance computing: delivering valuable and valued services at colleges and universities.
266-269
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- Andrew Stutzman, Craig M. Kapp:
Academic and administrative computing: what's the difference?
270
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- Kim Todd, Tabatha Verbick, Merlin Miller:
Ethics education in the microchip millennium.
271-274
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- Carlos Alonso Vega:
Java and reports, some solutions for the past, present and future.
275-278
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- Jeff Whisler:
Faculty technology: when is custom programming a reasonable solution?
279
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- Jen Whiting, Peter Everett:
Tools to help you survive your success.
280-281
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- William P. Wilson:
Supporting a campus portal.
282-283
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Copyright © Sat May 16 23:41:23 2009
by Michael Ley (ley@uni-trier.de)
