| |
| 2001 | ||
|---|---|---|
| 2 | EE | Anne Lind, Steven Sather, Linwood Futrelle, Patrick Valiquette: Lessons learned: implementing a desktop replacement program. SIGUCCS 2001: 83-87 |
| 1997 | ||
| 1 | EE | Anne Lind: A two-tier approach to customer service. SIGUCCS 1997: 219-222 |
| 1 | Linwood Futrelle | [2] |
| 2 | Steven Sather | [2] |
| 3 | Patrick Valiquette | [2] |