| |
| 2001 | ||
|---|---|---|
| 2 | EE | Michael Quiner, Rich Hinz: The pokemon of user support: "gotta catch 'em all!". SIGUCCS 2001: 150-152 |
| 1998 | ||
| 1 | EE | Michael Quiner, Bruce Arnold, Rich Hinz, Keiko Pitter: Going Out on a Limb: New Desk, New Faces, Now What? SIGUCCS 1998: 5-9 |
| 1 | Bruce Arnold | [1] |
| 2 | Keiko Pitter | [1] |
| 3 | Michael Quiner | [1] [2] |