| |
| 2001 | ||
|---|---|---|
| 1 | EE | Jerilyn Prescott, Tom Kilty, Gary Franklin, Andrew Cleary, Tony D. Lovgren, Angie Mai: Evolution of three help desks. SIGUCCS 2001: 135-141 |
| 1 | Andrew Cleary | [1] |
| 2 | Gary Franklin | [1] |
| 3 | Tom Kilty | [1] |
| 4 | Tony D. Lovgren | [1] |
| 5 | Jerilyn Prescott | [1] |