| |
| 2001 | ||
|---|---|---|
| 2 | EE | Jerry McGarrity: Implementing a knowledge management solution: from scattered, individual tools to a shared, fully-stocked workshop. SIGUCCS 2001: 106-110 |
| 1 | EE | Ethan Benatan, Jerry McGarrity: Developing student help desk consultants: a skill-based modular approach. SIGUCCS 2001: 223-226 |
| 1 | Ethan Benatan | [1] |