27. SIGUCCS 1999:
Denver,
Colorado,
USA
Proceedings of the 27th Annual ACM SIGUCCS Conference on User Services: Mile High Expectations 1999, Denver, Colorado, USA.
ACM 1999, ISBN 1-58113-144-5 BibTeX
@proceedings{DBLP:conf/siguccs/1999,
title = {Proceedings of the 27th Annual ACM SIGUCCS Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, USA},
booktitle = {SIGUCCS},
publisher = {ACM},
year = {1999},
isbn = {1-58113-144-5},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
- Cary B. Abend:
Reducing The Budget on State of the Art Computing.
1-6
Electronic Edition (ACM DL) BibTeX
- Jayne Ashworth:
Interviewing Teams or How to Hire the Perfect Boss.
7-10
Electronic Edition (ACM DL) BibTeX
- Harvey Axlerod:
Daniel R. Jay, Crime and Punishment in Cyberspace: Dealing with Law Enforcement and the Courts.
11-14
Electronic Edition (ACM DL) BibTeX
- Elizabeth L. Blake, Rosamaria S. Morales:
Maintaining Pedagogy while Implementing New Technology: The ICONS Project.
15-20
Electronic Edition (ACM DL) BibTeX
- Jim Bostick:
Of Teams and White Papers: Do Working Groups Work?
21-25
Electronic Edition (ACM DL) BibTeX
- Jeffrey C. Cepull:
Technology Training Partnerships - University of Pittsburgh, Pittsburgh City Schools and Community College of Allegheny County.
26
Electronic Edition (ACM DL) BibTeX
- Joan D. Comeau, Edward C. Godnig:
Computer Use and Vision.
31-34
Electronic Edition (ACM DL) BibTeX
- Michael Critchfield, Michael Murray, Michael Lewis, Jason Musselman:
A Help Desk Prescription - Curing Ills with a Dose of Remedy.
35-38
Electronic Edition (ACM DL) BibTeX
- Joyce Davidson:
A Total Workout: Cross - training Customer Services and Marketing.
39-42
Electronic Edition (ACM DL) BibTeX
- David E. Dean, Carl Combs:
Students at the center of the universe: fostering a student focused, student guided, comprehensive service.
43-50
Electronic Edition (ACM DL) BibTeX
- Theresa Duhart, Paul Monaghan, Tom Aldrich:
Creating the customer service team: an ongoing process.
51-55
Electronic Edition (ACM DL) BibTeX
- Janice G. El-Bayoumi:
Focus on service departmental web site reorganization.
56-60
Electronic Edition (ACM DL) BibTeX
- Nancy A. Flynn:
Schmoozing at the Home Office: Reflections on Telecommuting and Flexible Work Arrangements for IT Professionals.
61-66
Electronic Edition (ACM DL) BibTeX
- Timothy J. Foley:
Implementing Service Standards to Manage Client Expectations.
67-70
Electronic Edition (ACM DL) BibTeX
- Jonathan E. Geibel:
Administration of Campus Computing Labs and Faculty Desktops.
71-78
Electronic Edition (ACM DL) BibTeX
- William Goveia, Jennifer Reed, Carol Rhodes:
Mr. Rogers Meets Technology: Technology Service Neighborhoods in the IU School of Education.
79-82
Electronic Edition (ACM DL) BibTeX
- Jay Graham:
Enterprise Wide Electronic Mail using IMAP.
83-85
Electronic Edition (ACM DL) BibTeX
- Lisa Gregory-Mix, Sharon Sledge:
Building Community and Distributed Support Services at Cornell University.
86-92
Electronic Edition (ACM DL) BibTeX
- Chris Harmon:
A Small Staff Coping With Technology Replacement, Year One.
93-96
Electronic Edition (ACM DL) BibTeX
- Brian K. Hart:
Outsourcing a PC Reseller Center and Hardware Maintenance Services.
97-100
Electronic Edition (ACM DL) BibTeX
- Joy Hathaway:
Searching for the Needle of Information in the Haystack of the Computing Web Pages.
101-105
Electronic Edition (ACM DL) BibTeX
- David Henry:
Who's Got the Key?
106-110
Electronic Edition (ACM DL) BibTeX
- Bronwen Jean Heuer:
Introducing a Client Community to a Non-Microsoft Product.
111-114
Electronic Edition (ACM DL) BibTeX
- Jeffrey A. Jones:
E-Mail Rollout: Migrating from cc: Mail to Netscape Internet Based E-mail.
115-119
Electronic Edition (ACM DL) BibTeX
- Diane L. Jung, Christopher J. Payne:
Finally Realizing Our Vision: Easy Access to Instructor-Led Classroom Materials.
120-126
Electronic Edition (ACM DL) BibTeX
- Jeanne Kellogg, Beth Ruffo, Alice McNeely, Marion Taylor:
Faculty Support: A 4-way Perspective.
127-131
Electronic Edition (ACM DL) BibTeX
- Jeannie Kellogg, George A. Bush, Bill Thieke, Wendy Pearle, Jeff Kovalovsky, Nancy O'Leary, Lisa Tanger-Brown:
Regional Conferences that Work (A good way to get out of the office for a day).
132-134
Electronic Edition (ACM DL) BibTeX
- Sonja Kueppers, Michael Schilingno:
Getting Our Act Together: Human and Technological Factors in Establishing an Online Knowledge Base.
135-149
Electronic Edition (ACM DL) BibTeX
- Mike Landavere, Deborah Mateik:
Training Undergraduates to Support Technology in the Classroom.
140-143
Electronic Edition (ACM DL) BibTeX
- Anna Love Gardner, Marilyn Lockhart:
Using the Web to Train Employees.
144-146
Electronic Edition (ACM DL) BibTeX
- Leila C. Lyons, Sue Legg, Terry Morrow, Lee W. Bannister:
Teaching With Technology Takes Teamwork, Tools, and Talent.
147-152
Electronic Edition (ACM DL) BibTeX
- Jerry Martin:
Training Help Desk Students: The Never Ending Task.
153-159
Electronic Edition (ACM DL) BibTeX
- Michael D. Matthies, Kenneth R. Schuetz, Paula J. Vaughan:
The Transformation of IT Support at the University of Colorado at Boulder.
160-164
Electronic Edition (ACM DL) BibTeX
- Nancy J. McDermott, Thomas S. Flory:
A Cooperative Mode of Organization for Social Science Computing.
165-168
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- Henry B. Moeller:
Student Employees - How to Make a Constantly Changing Work force Your Successful Backbone.
169-171
Electronic Edition (ACM DL) BibTeX
- Katherine Motsuk:
The Student HelpDesk: Student Information Technology Support at Georgetown University.
172-175
Electronic Edition (ACM DL) BibTeX
- Jerilyn Prescott, Matt Crichton:
Usability Testing: A Quick, Cheap, and Effective Method.
176-179
Electronic Edition (ACM DL) BibTeX
- Kathy Pribbenow:
Maintaining Balance: : Mile-High Expectations vs. Technostress.
180-184
Electronic Edition (ACM DL) BibTeX
- Don Rea:
Bridging Worlds: The IT Support Professional as Interpreter Between Cultures.
185-189
Electronic Edition (ACM DL) BibTeX
- Tommy Roberson, Rob Branham:
Helping Macintosh Refugees into a Windows World.
190-194
Electronic Edition (ACM DL) BibTeX
- Lisa Veloz:
Implementing the Microsoft Office User Specialist Program.
195-198
Electronic Edition (ACM DL) BibTeX
- Kelly Wainwright, Bret Ingerman:
Home Growing Help Desk Software.
199-201
Electronic Edition (ACM DL) BibTeX
- Daneen Walko:
Implementing a 24-hour Help Desk at the University of Pittsburgh.
202-207
Electronic Edition (ACM DL) BibTeX
- Kate Webster, Suzanne Nanis:
It Takes a Team to Move a Mountain: Migrating to Desktop Client E-mail.
208-211
Electronic Edition (ACM DL) BibTeX
- Valerie Archambeau, Johanna Turner Colgrove, Keiko Pitter, Marion Smith:
DocShare: A Collaboration that Works - And Saves Work.
212-214
Electronic Edition (ACM DL) BibTeX
- Kevin M. Balogh:
Overhauling trouble ticket categories (poster session).
216-217
Electronic Edition (ACM DL) BibTeX
- Nancy A. Flynn:
Revamping "computing at Cornell": creative collaborations for Web site redesign (Poster).
218-223
Electronic Edition (ACM DL) BibTeX
- Cindy Guerrazzi, Virginia Redmond:
Student career ladder (poster abstract only).
224
Electronic Edition (ACM DL) BibTeX
- Trisha Guy:
Backstage at the helpdesk (poster).
225-227
Electronic Edition (ACM DL) BibTeX
- Lisa K. Hallberg:
Training for a wider audience: helping more of the people more of the time (Poster).
228-231
Electronic Edition (ACM DL) BibTeX
- Debbie Mojta:
Facilitating netscape in a public PC lab for a mobile student population (poster).
232
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- Peter Peterson, Greg Fellin:
Self-paced training 2000: options, options, options (Poster).
233-234
Electronic Edition (ACM DL) BibTeX
- Carol Rhodes, Jennifer Reed:
Education technology services: information is power (Poster abstract).
235
Electronic Edition (ACM DL) BibTeX
- Reinhard Riedl:
Agents for electronic markets as performing actors (poster).
236-240
Electronic Edition (ACM DL) BibTeX
- Julie Smith, Linda Putman:
Managing your training from registration through attendance statistics (poster session).
241-242
Electronic Edition (ACM DL) BibTeX
- Carine Ullom:
Designing accessible web pages: a primer (Poster).
243-247
Electronic Edition (ACM DL) BibTeX
- John H. Wilson, James Lackey:
Statistical approach to lab management or how to add finesse to managing labs (poster).
248-251
Electronic Edition (ACM DL) BibTeX
- Gerry Reid:
Creativity- a process of exploration.
Electronic Edition (ACM DL) BibTeX
Copyright © Sat May 16 23:41:22 2009
by Michael Ley (ley@uni-trier.de)
