31. SIGUCCS 2003:
San Antonio,
TX,
USA
Lynnell Lacy, William S. Thieke, Gail Farally-Semerad (Eds.):
Proceedings of the 31st Annual ACM SIGUCCS Conference on User Services 2003, San Antonio, TX, USA, September 21-24, 2003.
ACM 2003, ISBN 1-58113-665-X BibTeX
@proceedings{DBLP:conf/siguccs/2003,
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally-Semerad},
title = {Proceedings of the 31st Annual ACM SIGUCCS Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
booktitle = {SIGUCCS},
publisher = {ACM},
year = {2003},
isbn = {1-58113-665-X},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
- Shea Nangle:
Achieving rapid service deployment in an academic environment.
1-3
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- Allan R. Jones:
Adult learning: the often overlooked aspect of technical training.
4-6
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- Craig A. Stewart, David Hart, Anurag Shankar, Eric A. Wernert, Richard Repasky, Mary Papakhian, Andrew D. Arenson, Gerry Bernbom:
Advanced information technology support for life sciences research.
7-9
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- Robyn Richard, Claire Lassalle, Rachel Daigle, Tom Snyder:
All in the family: utilizing shared resources across campuses.
10-11
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- Mark Watts:
Being Sam Malone: customer service on a campus where "Everybody Knows Your Name".
12-14
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- Jeanne Kellogg:
Colgate university's ITS study groups: in-house personal and professional development.
15-17
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- Gloria Gonzales-Dholakia:
Computing competencies: ensuring student success.
18-20
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- Lynda S. LaRoche, Julianne M. Miranda, Angela P. Smock, Theresa A. M. Noble:
Computing labs and technology classroom (CLTC) initiative: a model for distributed support.
21-22
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- John A. Underwood, Deb Hegdahl, Jeff Gimbel:
A proper set of tools are needed to corral support.
23-26
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- Kenneth Janz:
Creating a professional development program to support a handheld computing initiative.
27-32
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- Joleen Pfefer:
Deep in benchmarking: using industry standards to assess a training program.
33-37
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- Terry Robb, Joleen Pfefer:
Deep in budget restraints: return on investment (ROI).
38-40
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- Cynthia A. Murnan:
Deep in the heart of client services: it's not just about hardware and software.
41-47
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- Carol Peddie:
Deep in the pocket of technology creative fiscal management in tight times.
48-50
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- Ryan LeBreton, Lisa Veloz:
Developing a valuable tool for IT staff: increasing efficiency and communication with an intranet.
51-54
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- Prasun Gupta, Mahmoud Pegah:
Enforcing model network citizenship by remote administration.
55-58
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- Steven K. Brawn, Kelly Caye, R. Mark Koan:
Escaping the quicksand and getting back on the trail of team projects.
59-62
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- Dorothy Ann Amsler:
Establishing standards for usable and accessible user services web sites.
63-64
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- Jon Rickman, Kim Todd, Tabatha Verbick, Merlin Miller:
The evolution of the electronic campus: from a communication system to an educational delivery system.
65-69
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- Nancy P. Kutner:
Evolution of the "Red Book": from (paper) rags to riches.
70-73
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- Lea H. Snyder:
Expanding help desk services: the benefits of student S.O.S.
74-79
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- Jane Livingston:
Helping faculty help themselves: a collaborative approach to peer mentoring.
80-82
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- Dora Douglas, Melissa Foster:
HERDING CATS: training students in customer service, assisting faculty and facilitating trainers for various technical levels.
83-85
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- Kris T. Pegah, Mahmoud Pegah, Terry M. Dillow:
Higher education ERP: a framework to reduce the pain.
86-89
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- Claire C. Lassalle, Robyn C. Richard:
How to recruit, motivate and retain effective student workers?
90-93
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- Carol Jarom, Steven J. Timmins:
Implementation of fee-based printing in student computing sites.
94-96
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- Richard L. Rollason-Reese:
Incident handling: an orderly response to unexpected events.
97-102
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- Bert Valenzuela:
The insider: the web site that brought Mesa's williams campus together.
103-107
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- Donna Patterson:
Instituting and advocating technology training and sharing of ideas for online courseware.
108-109
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- Vidya Ananthanarayanan, Judith Reiffert:
Instructional support at small universities: a training perspective.
110-113
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- Jeff Whisler:
Integrating WebCT with diverse campus systems.
114-115
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- Jesse Ben Saunders:
ipod, uPod, wePod...: doubling your client support and strengthening team ties with virtually no extra resources.
116-117
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- Christopher Jones:
A KeyServer for faculty, not just labs.
118-119
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- Trisha Mileham, Joyce E. Hicks:
Leadership by design: collaborations and cornerstones.
120-124
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- Kenneth Janz, Pei-Yi Hu:
Liberating lab computing: building a stable yet flexible computing environment for students and faculty.
125-128
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- Scott E. Hanselman, Mahmoud Pegah:
Macintosh OS X: a smooth migration.
129-134
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- Janice Ward:
Making online training and support easier for everyone with viewlets.
135-139
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- Robin D. Krause:
Managing higher ed web sites: balancing the need for timely updates, the requirements of institutional marketing, and the development of content.
139-141
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- Brandon Bentley, Valerie Dixon, Ilana Rozanes, Patrick Farmer:
Marketing computer support services through relationship and training strategies.
142-147
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- Robyn C. Richard, Claire C. Lassalle:
New name, new image: PC help desk steers massive PR launch.
148-150
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- Sue R. Bauer:
The power of story.
151-153
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- David L. R. Houston:
Putting OSX in an open access lab: (or "The Joy of X").
154-158
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- John Gormly:
Rapid help desk revitalization.
159-162
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- Gerri McCarthy:
Ready, connect, learn: preparing students for campus technology.
163-165
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- Divyangi Anchan, Mahmoud Pegah:
Regaining single sign-on taming the beast.
166-171
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- Jeannie Zappe, Brian Hoyt, Lisa Veloz:
The road less traveled: staff-driven re-org.
172-176
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- Sri Siva, Jyoti Chhabra:
Schedul-EZ: a tool for scheduling faculty, rooms and courses.
177-178
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- David Thomas Dudek, Heidi A. Wieczorek:
A simple web content management tool as the solution to a web site redesign.
179-181
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- Anand Padmanabhan:
The SNet model: access, security and e-services for students.
182-188
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- Karen McRitchie:
Student staff: n. an energetic, brilliant, creative, talented potential rolled into a food-driven, sleep-deprived, unmotivated creature who wears dirty clothes.
189-192
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- Rachel Daigle:
Student workers: the heart of the help desk.
193-195
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- Bert Valenzuela:
Supporting a Windows XP/Red Hat Linux dual boot environment.
196-199
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- R. Mark Koan, Kelly Caye, Steven K. Brawn:
It takes a village to build an image.
200-207
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- Trevor Murphy, Mika Hirai:
Teaching with technology, setting an example.
208-212
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- Tammy Hohlt, Kristina A. Cunningham:
Teamwork is the heart of technology.
213-215
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- Karen McRitchie:
Technical outreach: if the mountain won't come to Mohammed...
216-218
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- Beth Ohmer:
Technology in the hearts of the faculty.
219-221
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- Sheree Kornkven:
The technology learning center (TLC): a comprehensive learning environment for students.
222-224
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- Tabatha Verbick, Kim Todd:
Tech-NO-Nerds: why the best student computer lab consultants are often not from the computer science department.
225-227
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- Lynne Montgomery:
Training and documentation.
228-229
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- Sue A. Moore:
Training program growth...: from flat line to pulsating.
230-233
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- Kristina A. Cunningham, Tammy Hohlt:
Transitioning to unstaffed computing sites.
234-236
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- Kim Washburn, Janice El-Bayoumi:
UNB's single site service source.
237-239
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- Janice El-Bayoumi, Lisa Charlong:
The University of New Brunswick's pilot for an electronic theses and dissertation program.
240-246
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- Cindy Guerrazzi, Kate Webster:
Using a course management system to create a training course for student employees.
247-248
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- Luis O. Hernández, Mahmoud Pegah:
WebDAV: what it is, what it does, why you need it.
249-254
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- George Bradford:
What's old is new again: training is the information technology constant.
255-258
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- Katy Whitelaw:
Why make websites accessible?: and how?
259-261
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Copyright © Sat May 16 23:41:23 2009
by Michael Ley (ley@uni-trier.de)
