25. SIGUCCS 1997:
Monterey,
California,
USA
Proceedings of the 25th Annual ACM SIGUCCS Conference on User Services: Are you ready? Monterey, California, USA, November 09 - 12, 1997.
ACM 1997, ISBN 0-89791-990-4 BibTeX
@proceedings{DBLP:conf/siguccs/1997,
title = {Proceedings of the 25th Annual ACM SIGUCCS Conference on User
Services: Are you ready? Monterey, California, USA, November
09 - 12, 1997},
booktitle = {SIGUCCS},
publisher = {ACM},
year = {1997},
isbn = {0-89791-990-4},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
- Cary B. Abend:
Computer center support of an academic library.
1-5
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- Dorothy Ann Amsler:
Do a quick conversion: put all our documentation on the web.
7-10
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- Jayne Ashworth:
Staff internship or teaching "old dogs" new tricks.
11-17
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- Harvey Axlerod:
Creating an atmosphere of responsible computing.
19-22
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- Jerry Berkman:
Web design and maintenance.
23-27
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- Jim Bostick, John Fritz, Kay Sommers, Jane Hesler:
Email migration: strategies and outcomes.
29-34
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- Pete Boysen, Mark J. Van Gorp:
Classnet: automated support of web classes.
35-44
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- John E. Bucher:
Fortune cookie management for information technology support professionals.
45-49
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- Mark Clark, Nancy Rayner:
Connections for success: creating a community of electronic learners.
51-55
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- John R. Cordani, Kenneth Geide, Ramón A. Mata-Toledo:
University jewels and robbers: what are they?
57-61
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- Kevin M. Cunningham:
A new opportunity for addressing an old problem: directly impacting the user interface in the web age.
63-64
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- Kevin M. Cunningham:
Creating a web-based "self-help" system in a distributed support context.
65-66
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- Daniel W. Drake:
Using Linux to solve the problem of mixed operating system LAN services.
67-72
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- David Thomas Dudek:
Getting the good ones and keeping them: competing for talented student employees in computing support.
75-80
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- Deborah T. Durant:
Tools for bringing support to users through the web.
81-88
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- John H. Esbin:
Don't let the millennium bug bite you (or, how to make a silk purse from a sow's ear).
89-95
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- Timothy J. Foley:
Combining libraries, computing, and telecommunications: a work in progress.
97-104
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- Martyne M. Hallgren:
High speed access to off-campus faculty and staff.
105-109
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- Chris Harmon, Jared Riley:
Methods of a small staff coping with the needs of many.
111-115
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- Jane Hesler, Jim Bostick, Kay Sommers, John Fritz:
A good man (and woman) is hard to find: attempts to retain qualified staff at Virginia Commonwealth University.
117-122
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- Richard A. Hinz, Robert Minato:
Certifying student web authors.
123-125
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- Bonnie R. Hites, Richard White:
Technology magic: software distribution at Indiana University.
127-131
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- H. Lawrence Hotchkiss, Evelyn V. Stevens, Janet D. Hall, Elizabeth K. Carney:
Electronic support for grade administration at the University of Delaware.
133-139
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- David L. R. Houston:
Is paperless painless?
141-145
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- Brian M. Johnston, John R. Supra Jr.:
Focusing the academic computing help desk on the needs of customers.
147-152
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- Christopher F. Jones:
Dormnet support at Princeton University.
153-156
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- Jeffrey A. Jones:
Challenges and changes: the migration of Western Kentucky University from an IBM mainframe environment to a microcomputer, Novell LAN based network.
157-161
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- Diane Jung-Gribble:
Heroic effort is not a sustainable model.
163-169
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- Karen Kniss:
Bucknell's software service clinic - meeting a computing support challenge.
171-180
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- Freja Koch, Pat Kava:
Leverage your transformative technology support.
181-184
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- Steven L. Kunz, Wayne J. Hauber:
The ISU Micronet Scout.
185-195
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- Richard Lacy, John R. Supra Jr.:
Expanding technology training: using digitized video to facilitate web-based learning.
197-204
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- Lida L. Larsen, David J. Henry:
Molding diverse people into a unified web: Diversity Database and Diversity Web.
205-211
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- James I. Lesslie:
Partnerships in connectivity extending the campus network.
213-218
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- Anne Lind:
A two-tier approach to customer service.
219-222
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- Jerry Martin:
Help desk training: art, science, or prayer.
223-227
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- Jerry Martin:
Are we ready for distance education?
229-232
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- Kathy Mayberry, Steve Pierce:
Residence hall consulting: what we've learned at Penn State.
233-237
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- Deborah A. Murphy:
The library starter kit: using new technologies for training and instruction.
239-245
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- Carolyn A. Nelson:
The Davis financial information system: using e-mail and the web in a campus-wide training and support program.
247-250
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- Andrea Nixon:
Finding our other halves: facilitating curricular change through faculty/staff partnering (abstract).
251
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- Jeff Pankin, Mary Ellen Bushnell, Phyllis Galt:
Core technology training evolves.
251-254
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- Peter L. Peterson, Peter G. Blando:
Producing a campus information technology showcase.
255-261
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- Elizabeth R. Pohlhaus:
Consulting through electronic mail.
263-269
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- Michael Quiner:
Escaping the paranoid-critical trap.
271-275
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- John J. Small:
Designing and supporting a web-based electronic reserves project in a university library.
277-281
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- John W. Smith:
Making standards work: a "whole-product approach".
283-290
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- Marlane C. Steinwart:
Nightmare on Elm Street to It's a Wonderful Life: a port-per-pillow networking experience at Valparaiso University.
291-294
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- John R. Supra Jr., Brian M. Johnston:
Toward an integrated approach to information services support.
295-302
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- Mary C. Twitchell:
Moving from helpless desk to help desk: practical strategies for improving customer service in a multi-function university help desk.
303-306
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- Tracy Wascom:
Getting it together: a practical guide for preparing coordinated, integrated, and accessible documentation for your users.
307-312
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- Kurt Webb, Tom Poehlmann:
The sixty second seminar - producing instructional video for the web.
313-318
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- Catherine E. Weeks:
How to design an aesthetically-pleasing, ADA-compliant website.
319-326
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- Leonard A. White:
Automating information overload: linking databases to the Web.
327-331
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- Daniel E. Wilson:
Help desk metamorphosis (from being despised to being valued).
333-339
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- Daniel E. Wilson:
Inspiring your users to learn.
341-347
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- Keiko Pitter, W. Raney Ellis III, Bret Ingerman:
Yet another reorganization? Building the raft while going through the rapids (panel).
349-361
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- Lily Giang, Fellin C. Gregory, Larry Japson, Todd Van Zandt:
Evolving paradigms in student staffing (staffing and organizational issues) (panel).
363
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- Alexis D. Gutzman:
Selecting the appropriate middleware for your web-to-database application (workshop).
365-367
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- Patricia Searles:
Self-managed service teams: can they, and do they, work (workshop)?
369
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Copyright © Sat May 16 23:41:22 2009
by Michael Ley (ley@uni-trier.de)
