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1997 | ||
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2 | EE | Freja Koch, Pat Kava: Leverage your transformative technology support. SIGUCCS 1997: 181-184 |
1996 | ||
1 | EE | Pat Kava: Developing your ESP (existing support program) for fun and profit-or-implementing a successful tiered client services program. SIGUCCS 1996: 85-88 |
1 | Freja Koch | [2] |