| |
| 1997 | ||
|---|---|---|
| 2 | EE | Freja Koch, Pat Kava: Leverage your transformative technology support. SIGUCCS 1997: 181-184 |
| 1996 | ||
| 1 | EE | Pat Kava: Developing your ESP (existing support program) for fun and profit-or-implementing a successful tiered client services program. SIGUCCS 1996: 85-88 |
| 1 | Freja Koch | [2] |