Daniel E. Wilson

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1997

2 EE Daniel E. Wilson: Help desk metamorphosis (from being despised to being valued). SIGUCCS 1997: 333-339

1 EE Daniel E. Wilson: Inspiring your users to learn. SIGUCCS 1997: 341-347

1997
2	EE	Daniel E. Wilson: Help desk metamorphosis (from being despised to being valued). SIGUCCS 1997: 333-339
1	EE	Daniel E. Wilson: Inspiring your users to learn. SIGUCCS 1997: 341-347