18. SIGDOC 2000: Cambridge, Massachusetts, USA

Susan B. Jones, Beth Weise Moeller, Michael Priestley, Bernadette Long (Eds.): Proceedings of IEEE Professional Communication Society International Professional Communication Conference and Proceedings of the 18th Annual ACM International Conference on Computer Documentation: Technology & Teamwork, Cambridge, Massachusetts, USA, September 24-27, 2000. IEEE 2000, ISBN 0-7803-6431-7 BibTeX

Issues in teamwork

Luc A. Chamberland:
Evolution of the writer's role. 1-6
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Julie Dyke, Patricia G. Wojahn:
Getting "dissed": technical communicators in interdisciplinary engineering teams. 7-23
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Bonnie Langford Schmidt:
You can go home again: successful telecommuting for the technical communicator. 25-37
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Approaches to prototyping

Helen M. Grady:
Web site design: a case study in usability testing using paper prototypes. 39-45
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Jack Hakim, Tom Spitzer:
Effective prototyping for usability. 47-54
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David G. Novick:
Testing documentation with "low-tech" simulation. 55-68
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Issues in technical communication education

Marjorie T. Davis:
Technical communication degrees for the 21st century. 69-74
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Julia M. Williams:
Transformations in technical communication pedagogy: engineering, writing, and the ABET engineering criteria 2000. 75-79
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Andrew Linder, Abroad Ibrahim:
Building cross-disciplinary teams in higher education institutions. 81-86
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Teaching technical communication at a distance

Jane Whitney Gibson, Charles W. Blackwell, Dana V. Tesone, Richard M. Hodgetts:
Cyberteaming: developing the online educational team. 87-92
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Thomas P. Moran:
Using distance education to teach introductory multimedia design and production. 93-98
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Brian Cameron, Mary Beam, Paul Beam II:
Creation, costs and management: the measure of full-service online learning. 99-109
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The politics, problems, and practicalities of serving as an effective useradvocate in an obstinate organization

Anna Gaal, David Gillette, Nancy Sadusky-Krantz, Sherry Steward:
The politics, problems, and practicalities of serving as effective user advocate in an obstinate organization. 111-124
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Implications of the wireless web for technical communicators

Michael J. Albers, Loel Kim:
User web browsing characteristics using palm handhelds for information retrieval. 125-135
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Editing online documents

Dennis Bockus:
Editing to improve online information. 137-143
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Janis Ramey, Marlene Miller:
High-tech publications need old-fashioned editing. 145-154
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Wendy Winn:
The persuasive power of pathos in e-commerce web design: a new area for research. 155-160
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Globalization

Emilie West Gould, Norhayati Zakaria, Shafiz Affendi Mohd. Yusof:
Applying culture to website design: a comparison of Malaysian and US websites. 161-171
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Deborah Hysell:
Global teamwork for a global resource. 173-183
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Communication and learning

Philip Rubens, Sherry Southard:
Using new technologies for communication and learning. 185-189
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Brenda Rubens:
Reactions of computer savvy users to information on the intranet. 191-196
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Heather E. McNay:
Corporate Intranets: building communities with data. 197-201
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Journals in professional, technical, and scientific communication: where are wenow and where are we going?

George F. Hayhoe, Kim Sydow Campbell:
Journals in professional, technical, and scientific communication: where are we now and where are we going? 203-204
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Process integration

Scott Lockhart, Rahul Mehrotra:
Writing as software development: making meaning before, after, and of the code. 205-219
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Michael Priestley, Mary Hunter Utt:
A unified process for software and documentation development. 221-238
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Robert M. Newman:
Team accessible methods for production of safety critical hypermedia documentation. 239-251
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Facilitating process management

R. Stanley Dicks:
The paradox of information: control versus chaos in managing documentation projects with multiple audiences. 253-259
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Miki Magyar:
I have a little list: the ten indispensables. 261-267
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Kendall V. Scott:
The technical writer as software process catalyst. 269-280
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Practices today

Ron Blicq:
A peak into the past: 90 years of technical communication. 281-289
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Marian G. Barchilon:
Craft, romantic, rhetorical: traditions that have shaped our identities. 291-293
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Bernadette Longo:
What kind of knowledge gets deposited in textbooks? 295-300
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Models for effective testing

Robert Krull:
Is more beta better?. 301-308
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Raymond E. Floyd:
"...but can you prove it"? 309-313
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Marcia A. Ruthford, Judith Ramey:
The design response to usability test findings: a case study based on artifacts and interviews. 315-323
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Team building and single sourcing

Carol M. Barnum:
Building a team for user-centered design. 325-332
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Pamela Kostur:
Information modeling for single sourcing. 333-342
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Carl Stieren:
Creating single-sourced tutorials. 343-351
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Developing online-based instruction

Susan Feinberg, Margaret Murphy:
Applying cognitive load theory to the design of web-based instruction. 353-360
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David Sonnenschein:
Technology as a tool for attaining music cognition. 361-366
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Nizanne Kruithof:
Developing user support systems in multidisciplinary teams-new opportunities, new challenges. 367-380
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Design collaboration and mediating technologies

Angela Graveline, Cheryl Geisler, Michael Danchak:
Teaming together apart: emergent patterns of media use in collaboration at a distance. 381-393
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Cheryl Geisler, Edwin H. Rogers:
Technological mediation for design collaboration. 395-405
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Jason Swarts:
Document collaboration and tacit knowledge. 407-418
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The ecologies of technologically mediated work: three perspectives

Clay Spinuzzi:
Investigating the technology-work relationship: a critical comparison of three qualitative field methods. 419-432
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Mark Zachry:
The ecology of an online education site in professional communication. 433-442
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Tiffany Means-Zachry:
Publications management from an ecological perspective: three documentation case studies. 443-451
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Wordcraft

Lissy Abraham, Susanna Dyer, Stella Hackell:
Guidelines for writing HTML help. 453-462
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Michaël Steehouder, Joyce Karreman, Nicole Ummelen:
Making sense of step-by-step procedures. 463-475
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Stephen Murphy:
The paragraph: the weak link in technical communication?. 477-482
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Literate programming and structured authoring

Kurt Nørmark, Max Andersen, Claus Christensen, Vathanan Kumar, Søren Staun-Pedersen, Kristian Sørensen:
Elucidative programming in Java. 483-495
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Erik Berglund:
Writing for adaptable documentation. 497-508
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Felix H. Gatzemeier, Oliver Meyer:
Making complex document structures accessible through templates. 509-519
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Navigating the new media

Robin Green:
What you installed is what you see: help navigation in modular software products. 521-533
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Roger Grice, Larry Strianese:
Learning and building strategies with computer games. 535-540
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Documentation tools

Robin Green:
Documentation meets version control: an automated backup system for HTML-based help. 541-548
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Miki Magyar:
Automating software documentation: a case study. 549-558
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David G. Novick:
A why-what-how tool for development and documentation of operating procedures. 559-570
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Issues in web design

Ceri Williams:
Expanding information accessibility: combining process and procedural information, and using multiple access routes in HTML help. 571-579
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Donald E. Zimmerman, Pat Walls:
Exploring navigational patterns on the web. 581-591
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Karl L. Smart, Judy Cossell Rice, Larry E. Wood:
Meeting the needs of users: toward a semiotics of the web. 593-605
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Information migration

Judith Weise, Tony Tambasco, Anthony Parcero:
Technological enhancement and design changes: the process of migrating computer-based instruction of an 8th century poem to a 21st century environment. 607-609
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Tip House, Deb Lewis:
The migration to electronic documents at OCLC. 611-621
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David E. Hailey Jr.:
A case for monster media. 623-630
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