24. SIGUCCS 1996: Chicago, IL, USA

@proceedings{DBLP:conf/siguccs/1996,
  title     = {Proceedings of the 24th Annual ACM SIGUCCS Conference on User
               Services, Chicago, IL, USA, September 30 - October 2, 1996},
  booktitle = {SIGUCCS},
  publisher = {ACM},
  year      = {1996},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

• Rodney Petersen, William Kupersanin:
  User privacy in a networked environment (workshop): legal, policy, and ethical considerations when responding to complaints of misuse. 3
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• Ann Stunden:
  Managing change (workshop). 5
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• Patrick Canevello, Diane Jung-Gribble:
  Educating computing support professionals at Northwestern University & Indiana University (panel). 9-10
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• Niki Aguirre, Sajjad Lateef, Keith Dorwick, Ken McAllister, Jim Fletcher, James J. Sosnoski:
  If they build it, they will come (panel): creating a virtual academic department in cyberspace - a presentation by the E-works collective of the University of Illinois at Chicago. 11-12
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• Shelley Owen, Bronwen Heuer:
  Telecommuting to the university (panel). 13
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• James L. Adams, Lucinda T. Lea:
  Providing dial-up graphic access to Internet. 17-19
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• Kevin Balogh:
  Aiming for a consolidated help desk - a consultant's point of view. 21-22
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• Jeanne Cavanaugh:
  To web or not to web. 23-25
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• Teresa M. Craighead:
  Managing large publications/communications projects and surviving to tell the tale. 27-30
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• David E. Dodds:
  Integrating electronic mail into university culture. 31-35
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• David E. Dodds:
  Netscape - network tool or is it more than just that? 37-41
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• Peter Donovan, Robin Ruefle:
  The Wireless Computing Lab Prototype Project at the University of Pittsburgh. 43-49
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• David A. Dougherty, Paul R. Taylor, Don Michaels:
  Automating user request processing with EARP. 51-55
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• Nicole English:
  Web exams and surveys: using the Web to gather and disseminate information. 57-58
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• Kathryn F. Gates, Krista H. Vernon, James F. Ball, Carl E. Raffa:
  The Lighthouse: a lightweight call tracking system for adapting to changing technology needs. 59-63
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• Walter Gilbert:
  Supporting 50 classrooms full of whiz-bang technology. 65-66
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• Joyce E. Hicks, Marlane C. Steinwart:
  The Web as a campus wide information system: tunnel of love or house of mirrors. 67-68
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• Bonnie R. Hites:
  Special computing resources and services for Indiana University departments. 69-72
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• Jan R. Holloway, Marsha P. Waren:
  Who spins the Web? 73-76
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• Allan R. Jones:
  The brass rings of technology: how to present the new computing solutions. 77-79
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• Christopher F. Jones:
  Beyond evolution: the transformation of the Princeton University help desk. 81-83
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• Pat Kava:
  Developing your ESP (existing support program) for fun and profit-or-implementing a successful tiered client services program. 85-88
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• Lida L. Larsen:
  Information literacy: the Web is not an encyclopedia. 89-93
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• Tim Leehane:
  Level II technical support in a distributed computing environment. 95-99
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• Jerry Martin:
  Desktop videoconferencing - first steps. 101-104
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• Jerry Martin:
  Moving to a total client server operation. 105-108
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• Kathy Mayberry, Steve Pierce:
  Residence hall consulting at Penn State. 109-111
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• Kathy Mayberry, Joe Leluga:
  Penn State's "Lab Manager". 113-115
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• Theresa A. M. Noble:
  Training student staff: a conference-style approach. 117-119
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• Mike Ossing, Christy Rigg:
  We won't be getting a Christmas card from them this year - Kenyon College's client support transition. 121-122
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• Jeff Pankin, Mary Ellen Bushnell:
  When opportunity knocks: leveraging reengineering for computer training. 123-126
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• Peter L. Peterson:
  Self-paced training expanding educational opportunities. 127-131
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• Michael G. Prais, Nanette Suitts:
  Seven years good luck: changing the labs at a regional university. 133-137
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• Carol L. Smith:
  Building a help desk from scratch, with no staff, no equipment and no money: molding novice student consultants into seasoned help desk operators. 139-142
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• Kelly Wainwright:
  Technology crash course: introducing new students to the campus computing environment. 143-145
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• Don M. Wee:
  Re-centralizing: the pendulum wobbles back. 147-150
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• Marsha Woodbury:
  LEEP3 - distance education tips. 151-152
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