16. SIGDOC 1998: Quebec City, Canada

The Sixteenth Annual International Conference of Computer Documentation, Scaling The Heights: The Future of Information Technology, September 23-26, 1998, Quebec City, Canada, Proceedings. ACM 1998, ISBN 1-58113-004-X BibTeX

Knowledge Management

Maria Babilon:
The Evolution of Knowledge Management within NCR Corporation. 1-4
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Anne L. Jackson, Gregory Lyon, Janet Eaton:
Documentation Meets a Knowledge Base: Blurring the Distinction Between Writing and Consulting (A Case Atudy). 5-13
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Susan B. Jones, Carol Wood:
Building a Home-grown Knowledge Base: Don't Wait for the Resources - Build a Prototype. 14-17
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Training and Documentation

Mildred E. McGuire, Lee Anne Center, Gregory D. Henderson, Lori Ely, James M. Moran:
Combining Training and Customer Documentation into Modular, Reusable Information. 18-22
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Print vs. Online Documentation

Karl L. Smart, Kristen Bell De Tienne, Matthew E. Whitting:
Customers' Use of Documentation: The Enduring Legacy of Print. 23-28
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Harold Henke:
Are Electrons Better Than Papyrus? (Or Can Adobe Acrobat Reader Files Replace Hardcopy?). 29-37
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Getting Feedback on your Web Site

Susan Feinberg, Peter Y. Johnson:
Designing and Developing Surveys on WWW Sites. 38-42
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M. Carl Drott:
Using Web Server Logs to Improve Site Design. 43-50
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Document Design Concepts

David G. Novick, Joel Juillet:
Documentation Integrity for Safety-Critical Applications: The COHERE Project. 51-57
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Thomas P. Moran:
Designing Usable Lists. 58-62
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Help System Design Concepts

Neil Randall, Isabel Pedersen:
Who Exactly is Trying to Help Us? The Ethos of Help Systems in Popular Computer Applications. 63-69
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Cécile Paris, Nadine Ozkan, Flor Bonifacio:
Novel Help for On-Line Help. 70-79
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Web Navigation

Jean Scholtz:
Kiosk-Based User Testing of Online Books. 80-86
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Roger Tilson, Jianming Dong, Shirley Martin, Eric Kieke:
A Comparison of Two Current E-commerce Sites. 87-92
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Meeting Beginning and Advanced Users Needs

Monica Younger:
Technical Documents Designed to Fit the Beginner: A Recursive Process. 93-97
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Michael Priestley:
A Wizard for Wizards: Decision Support for the New or Despairing User. 98-102
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Carl Stieren:
The Zen of Minimalism: Designing a Top-of-Class Manual for Beginners and Advanced Users. 103-112
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Document Repositories and Retrieval

Jochen Bern, Christoph Meinel, Harald Sack:
Electronic Colloquia: Idea and Practice. 113-119
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Reo-Jo Yamashita, Tetsuro Ito, Hsiu-hsen Yao:
ESSQL: An Enhanced Semi-Structured Query Language for Composite Document Retrievals. 120-126
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Working with XML

Junichi Suzuki, Yoshikazu Yamamoto:
Managing the Software Design Documents with XML. 127-136
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William Burns, Walter Smith:
Opentag and TMX: XML in the Localization Industry. 137-142
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Year 2000

Mike Szczepanik:
Documenting a Year 2000 Testing Project. 143-152
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Jim Ramsay:
Writing for the Year 2000. 153-157
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Delivering Information for a World Audience

Stephanie Brucker, P. J. Schemenaur:
Nudging a Global Glossary to the New Millennium. 158-163
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Deborah A. Hysell:
Meeting the Needs (and Preferences) of a Diverse World Wide Web Audience. 164-172
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Usability Testing Methods

Susan Harrison, Phillipa Mancey:
Optimal Amount of Time for Obtaining Accurate Usability-Test Results. 173-179
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Luuk van Waes:
Evaluating On-Line and Off-Line Searching Behavior Using Thinking-Aloud Protocols to Detect Navigation Barriers. 180-183
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Online Help in a Distributed Environment

Ben Gelernter:
Help Design Challenges in Network Computing. 184-193
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Michael Priestley:
Task Oriented or Task Disoriented: Designing a Usable Help Web. 194-199
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Technical Communications Despartments

Nina Wishbow:
Home Sweet Home: where do technical communication departments belong? 200-205
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Michael Carver:
Finding a Home for Technical Communication in the Academy. 206-213
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Redesigning for the Web

Laurie Kantner, Larry Rusinsky:
Designing a WinHelp Project for Quick Conversion to Lowest-Common-Denominator HTML-Based Help: A Case Study. 214-218
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Robin Green:
Productivity Tools for Web-Based Information. 219-226
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Laura Rintjema, Kara Warburton:
Creating an HTML Help System for Web-Based Products. 227-233
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Document Design and Production

Michael J. Albers:
Goal-Driven Task Analysis: Improving Situation Awareness for Complex Problem-Solving. 234-242
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David G. Novick, Saïd Tazi:
Applying the Act-Function-Phase Model to Aviation Documentation. 243-249
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Dawn Desplanque:
Managing a Third-Party Alliance Product Documentation Development Project. 250-257
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Professional Education

Paul Beam II, Brian Cameron:
"But what did we learn...?": Evaluating Online Learning as Process. 258-264
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Eva M. Thury:
Analysis of Student Web Browsing Behavior: Implications for Designing and Evaluating Web Sites. 265-270
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Techniques for Web Design

Benjamin Keevil:
Measuring the Ysability Index of Your Web Site. 271-277
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Glenn J. Broadhead:
Using HTML Frames for Institutional Websites. 278-285
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Samantha Shurety:
Creating an Interactive Tutorial for a Web-Based Product. 286-291
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