E. M. Gray, W. L. Smith:
On the limitations of software process assessment and the recognition of a required re-orientation for global process improvement.
21-34 BibTeX
Judith Barnard:
A new reusability metric for object-oriented software.
35-50 BibTeX
Franz D. Garsombke, H. Perrin Garsombke:
The Impact of Vaporware, Reliable Software, Vendor Dependence and Fulfilled Promises on Customers' Perceptions/Experiences and Vendor Reputation.
149-173 BibTeX
