International Journal of Services and Standards, Volume 3

Volume 3, Number 1, 2007

• Anne Wilcock, Alejandra Colina:
  Consumer representation on consensus standards committees: a value-added practice. 1-17
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• Mohd Rizal Abdul Razak, Siong Choy Chong, Binshan Lin:
  Service quality of a local Malaysian bank: customers' expectations, perceptions, satisfaction and loyalty. 18-38
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• Virupaxi Bagodi, Biswajit Mahanty:
  Micro and macro analysis of service quality of two-wheeler service in India: to capture the potential market. 39-63
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• Reggie Davidrajuh:
  A service-oriented approach for developing adaptive distribution chain. 64-78
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• Bi-Huei Tsai:
  Innovation, market share and firm value: evidence from personal computer industries. 79-96
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• Dag Von Lubitz, Frédéric Patricelli:
  Network-centric healthcare operations: data warehousing and the associated telecommunications platforms. 97-119
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• Da-Wei Lin, Yi-Ming Chen:
  Dynamic web page protection based on content integrity. 120-135
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Volume 3, Number 2, 2007

• Kenneth W. Green Jr., Subrata Chakrabarty, Dwayne Whitten:
  Organisational culture of customer care: market orientation and service quality. 137-153
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• Kerstin Jager, Sandor Ujvari, Olli-Pekka Hilmola:
  Operating as a third-party logistics integrator without any distribution operations ownership. 154-168
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• Brett J. L. Landry, Dinah Payne:
  P2P file sharing and the law: a brief survey of legislation and jurisprudence. 169-187
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• Kongkiti Phusavat, Pornthep Anussornnitisarn:
  Proposed cost-function standards for the Royal Thai Government's e-learning programme. 188-202
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• Alan D. Smith:
  Strategic aspects of electronic document encryption. 203-221
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• Ming-Chun Tsai, Kuang-Hsun Shih, Jason C. H. Chen:
  A comparison of the service quality of fast food chain franchises. 222-238
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• Nilmini Wickramasinghe:
  Critical success factors creating value-driven e-business models in the Asia Pacific region. 239-248
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• Toshiki Ami, Rainer Sommer:
  Comparison and evaluation of business process modelling and management tools. 249-261
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Volume 3, Number 3, 2007

• Alan D. Smith:
  Establishing standards for wireless security in a security-conscious world. 263-276
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• Zvonko Kribel, Stefan Bojnec:
  Internet and e-commerce service adoption by the Slovenian travel agencies: a comparative view. 277-288
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• Wen-Hung Wu, Hui-Ling Lu, Deng-Yuan Huang:
  Government expenditure decision-making under fuzzy relations. 289-298
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• William L. Smith, Mohammad Chowdhury:
  KC model of three customer-contact dimensions: an exploratory hospital field test. 299-311
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• Juha-Matti Ranta, Josu Takala:
  A holistic method for finding out critical features of industry maintenance services. 312-325
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• Kongkiti Phusavat, Pugdee Manaves, Josu Takala:
  Proposed model for performance measurement standards. 326-351
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• Ming-Chang Lee, To Chang:
  Applying ISO 17799: 2005 in information security management. 352-373
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Volume 3, Number 4, 2007

• Roberta Ann Barra, Kenneth Griggs:
  Internal controls: lessons to be learned from fire. 375-389
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• T. J. O'Neill, Jack H. W. Penm:
  A new approach to testing credit rating of financial debt issuers. 390-401
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• Petter Gottschalk:
  How knowledge organisations work: the value shop configuration. 402-412
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• Huei-Jin Wu, Ming-Hsien Yang, Ji-Tsung Ben Wu, Cheng-Lun Tsai:
  An empirical study on liquidity-based measures for e-marketplace. 413-425
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• Alan D. Smith:
  Registered travel programmes and its leveraging of Customer Relationship Management concepts. 426-452
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• Shuenn-Ren Cheng:
  A study on the factors affecting stock liquidity. 453-475
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• Chung-Chu Liu:
  Developing evaluation standards of e-learning courses by the Analytic Hierarchy Process. 476-490
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• Alan D. Smith:
  Broadband competition for additional avenues for enhanced consumer connectivity: bridging the final physical barriers. 491-510
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