Mohd Rizal Abdul Razak
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2007
1
EE
Mohd Rizal Abdul Razak,
Siong Choy Chong
,
Binshan Lin
: Service quality of a local Malaysian bank: customers' expectations, perceptions, satisfaction and loyalty.
IJSS 3
(1): 18-38 (2007)
Coauthor
Index
1
Siong Choy Chong
[
1
]
2
Binshan Lin
[
1
]
Copyright ©
Sun May 17 03:24:02 2009 by
Michael Ley
(
ley@uni-trier.de
)