| 2009 |
|---|
| 3 | EE | Bernhard Suhm,
Pat Peterson:
Call browser: a system to improve the caller experience by analyzing live calls end-to-end.
CHI 2009: 1313-1322 |
| 2002 |
|---|
| 2 | EE | Bernhard Suhm,
Josh Bers,
Dan McCarthy,
Barbara Freeman,
David Getty,
Katherine Godfrey,
Pat Peterson:
A comparative study of speech in the call center: natural language call routing vs. touch-tone menus.
CHI 2002: 283-290 |
| 1991 |
|---|
| 1 | EE | Madeleine Bates,
Dan Ellard,
Pat Peterson,
Varda Shaked:
Using Spoken Language to Facilitate Military Transportation Planning.
HLT 1991 |
