| |
| 2002 | ||
|---|---|---|
| 1 | EE | Bernhard Suhm, Josh Bers, Dan McCarthy, Barbara Freeman, David Getty, Katherine Godfrey, Pat Peterson: A comparative study of speech in the call center: natural language call routing vs. touch-tone menus. CHI 2002: 283-290 |
| 1 | Josh Bers | [1] |
| 2 | Barbara Freeman | [1] |
| 3 | David Getty | [1] |
| 4 | Katherine Godfrey | [1] |
| 5 | Pat Peterson | [1] |
| 6 | Bernhard Suhm | [1] |