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2002 | ||
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1 | EE | Bernhard Suhm, Josh Bers, Dan McCarthy, Barbara Freeman, David Getty, Katherine Godfrey, Pat Peterson: A comparative study of speech in the call center: natural language call routing vs. touch-tone menus. CHI 2002: 283-290 |
1 | Josh Bers | [1] |
2 | David Getty | [1] |
3 | Katherine Godfrey | [1] |
4 | Dan McCarthy | [1] |
5 | Pat Peterson | [1] |
6 | Bernhard Suhm | [1] |