International Journal of Services Technology and Management (IJSTM), Volume 9

Volume 9, Number 1, 2008

• Chandandeep Singh Grewal, Kuldeep Kumar Sareen, Sumit Gill:
  A multicriteria logistics-outsourcing decision making using the analytic hierarchy process. 1-13
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• Chandra Sen Mazumdar, N. R. Srinivasa Raghavan:
  Server-switching policy for call routing in a multiskill inbound call centre. 14-32
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• Emanuel Melachrinoudis, Hokey Min:
  The hybrid queuing and bi-objective integer programming model for scheduling frontline employees in a retail organisation. 33-50
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• Hokey Min, Chang Seong Ko, Hyun-Jeung Ko:
  Managing product returns in customer-centric e-tail environments. 51-70
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• Hokey Min, Vincent Yu:
  Reengineering call centre operations using simulation. 71-78
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• Abdulkader A. Murad:
  Creating a GIS application for defining retail catchment area at Jeddah City. 79-92
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Volume 9, Number 2, 2008

• Chris Diamond:
  Telework management and work practices: the case of an Australian telecentre. 93-102
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• Gaurav K. Agrawal, Daniel Berg:
  Role and impact of 'technology' in the service development process: a research study. 103-121
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• Youlong Zhuang, Charles Franz:
  Types of electronic commerce adoption in banks: an exploratory study. 122-137
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• Heidi Wiig Aslesen, Arne Isaksen, Lasse Sigbjorn Stambol:
  Knowledge-Intensive Business Service as innovation agent through client interaction and labour mobility. 138-153
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• Christiane Hipp:
  Service peculiarities and the specific role of technology in service innovation management. 154-173
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• Sukhvir Singh Panesar, Tore Markeset, Rajesh Kumar:
  Industrial service innovation growth and barriers. 174-193
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Volume 9, Number 3/4, 2008

• Jorge Gallego, Luis Rubalcaba:
  Shaping R&D and services innovation in Europe. 199-217
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• Jon Sundbo:
  Customer-based innovation of knowledge e-services: the importance of after-innovation. 218-233
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• Lars Fuglsang:
  Capturing the benefits of open innovation in public innovation: a case study. 234-248
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• John R. Bryson, Peter W. Daniels:
  Skills, expertise and innovation in the developing knowledge economy: the case of business and professional services. 249-267
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• Seliina Paallysaho, Jari Kuusisto:
  Intellectual property protection as a key driver of service innovation: an analysis of innovative KIBS businesses in Finland and the UK. 268-284
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• Faridah Djellal, Faiz Gallouj:
  A model for analysing the innovation dynamic in services: the case of 'assembled' services. 285-304
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• Camal Gallouj:
  Innovation in large-scale retailing: towards a revisited approach to its organising principles and trajectories. 305-319
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• Marc Opitz:
  When innovating services, are 12 Ps enough? Towards a design oriented framework. 320-333
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• Pim den Hertog, Luis Rubalcaba, Jeroen Segers:
  Is there a rationale for services R&D and innovation policies? 334-354
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