International Journal of Services Technology and Management (IJSTM)
, Volume 9
Volume 9, Number 1, 2008
Chandandeep Singh Grewal
,
Kuldeep Kumar Sareen
,
Sumit Gill
:
A multicriteria logistics-outsourcing decision making using the analytic hierarchy process.
1-13
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Chandra Sen Mazumdar
,
N. R. Srinivasa Raghavan
:
Server-switching policy for call routing in a multiskill inbound call centre.
14-32
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Emanuel Melachrinoudis
,
Hokey Min
:
The hybrid queuing and bi-objective integer programming model for scheduling frontline employees in a retail organisation.
33-50
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Hokey Min
,
Chang Seong Ko
,
Hyun-Jeung Ko
:
Managing product returns in customer-centric e-tail environments.
51-70
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Hokey Min
,
Vincent Yu
:
Reengineering call centre operations using simulation.
71-78
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Abdulkader A. Murad
:
Creating a GIS application for defining retail catchment area at Jeddah City.
79-92
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Volume 9, Number 2, 2008
Chris Diamond
:
Telework management and work practices: the case of an Australian telecentre.
93-102
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Gaurav K. Agrawal
,
Daniel Berg
:
Role and impact of 'technology' in the service development process: a research study.
103-121
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Youlong Zhuang
,
Charles Franz
:
Types of electronic commerce adoption in banks: an exploratory study.
122-137
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Heidi Wiig Aslesen
,
Arne Isaksen
,
Lasse Sigbjorn Stambol
:
Knowledge-Intensive Business Service as innovation agent through client interaction and labour mobility.
138-153
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Christiane Hipp
:
Service peculiarities and the specific role of technology in service innovation management.
154-173
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Sukhvir Singh Panesar
,
Tore Markeset
,
Rajesh Kumar
:
Industrial service innovation growth and barriers.
174-193
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Volume 9, Number 3/4, 2008
Jorge Gallego
,
Luis Rubalcaba
:
Shaping R&D and services innovation in Europe.
199-217
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Jon Sundbo
:
Customer-based innovation of knowledge e-services: the importance of after-innovation.
218-233
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Lars Fuglsang
:
Capturing the benefits of open innovation in public innovation: a case study.
234-248
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John R. Bryson
,
Peter W. Daniels
:
Skills, expertise and innovation in the developing knowledge economy: the case of business and professional services.
249-267
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Seliina Paallysaho
,
Jari Kuusisto
:
Intellectual property protection as a key driver of service innovation: an analysis of innovative KIBS businesses in Finland and the UK.
268-284
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Faridah Djellal
,
Faiz Gallouj
:
A model for analysing the innovation dynamic in services: the case of 'assembled' services.
285-304
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Camal Gallouj
:
Innovation in large-scale retailing: towards a revisited approach to its organising principles and trajectories.
305-319
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Marc Opitz
:
When innovating services, are 12 Ps enough? Towards a design oriented framework.
320-333
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Pim den Hertog
,
Luis Rubalcaba
,
Jeroen Segers
:
Is there a rationale for services R&D and innovation policies?
334-354
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Copyright ©
Sun May 17 00:03:19 2009 by
Michael Ley
(
ley@uni-trier.de
)