Vincent Yu
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2008
1
EE
Hokey Min
, Vincent Yu: Reengineering call centre operations using simulation.
IJSTM 9
(1): 71-78 (2008)
Coauthor
Index
1
Hokey Min
[
1
]
Copyright ©
Sun May 17 03:24:02 2009 by
Michael Ley
(
ley@uni-trier.de
)
