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| 2006 | ||
|---|---|---|
| 2 | Juan Ángel García-Pardo, Stella Heras Barberá, Rafael Ramos-Garijo, Alberto Palomares, Vicente Julián, Miguel Rebollo, Vicente J. Botti: CBR-TM: A New Case-Based Reasoning System for Help-Desk Environments. ECAI 2006: 833-834 | |
| 1 | EE | Stella Heras Barberá, Juan Ángel García-Pardo, Rafael Ramos-Garijo, Alberto Palomares, Vicente Julián, Miguel Rebollo, Vicente J. Botti: CBR Model for the Intelligent Management of Customer Support Centers. IDEAL 2006: 663-670 |
| 1 | Stella Heras Barberá | [1] [2] |
| 2 | Vicente J. Botti | [1] [2] |
| 3 | Vicente Julián | [1] [2] |
| 4 | Alberto Palomares | [1] [2] |
| 5 | Rafael Ramos-Garijo | [1] [2] |
| 6 | Miguel Rebollo | [1] [2] |