| 2003 |
|---|
| 3 | EE | Vijay Mehrotra,
Jason Fama:
Call center simulations: call center simulation modeling: methods, challenges, and opportunities.
Winter Simulation Conference 2003: 135-143 |
| 2002 |
|---|
| 2 | | Alex S. Fukunaga,
Ed Hamilton,
Jason Fama,
David Andre,
Ofer Matan,
Illah R. Nourbakhsh:
Staff Scheduling for Inbound Call Centers and Customer Contact Centers.
AAAI/IAAI 2002: 822-829 |
| 1 | | Alex S. Fukunaga,
Ed Hamilton,
Jason Fama,
David Andre,
Ofer Matan,
Illah R. Nourbakhsh:
Staff Scheduling for Inbound Call and Customer Contact Centers.
AI Magazine 23(4): 30-40 (2002) |
