| |
| 2002 | ||
|---|---|---|
| 2 | Alex S. Fukunaga, Ed Hamilton, Jason Fama, David Andre, Ofer Matan, Illah R. Nourbakhsh: Staff Scheduling for Inbound Call Centers and Customer Contact Centers. AAAI/IAAI 2002: 822-829 | |
| 1 | Alex S. Fukunaga, Ed Hamilton, Jason Fama, David Andre, Ofer Matan, Illah R. Nourbakhsh: Staff Scheduling for Inbound Call and Customer Contact Centers. AI Magazine 23(4): 30-40 (2002) | |
| 1 | David Andre | [1] [2] |
| 2 | Jason Fama | [1] [2] |
| 3 | Alex S. Fukunaga | [1] [2] |
| 4 | Ofer Matan | [1] [2] |
| 5 | Illah R. Nourbakhsh | [1] [2] |