| |
| 2007 | ||
|---|---|---|
| 4 | EE | Robert Saltzman, Vijay Mehrotra: Managing trade-offs in call center agent scheduling: methodology and case study. SCSC 2007: 643-651 |
| 2005 | ||
| 3 | EE | Samuel G. Steckley, Shane G. Henderson, Vijay Mehrotra: Performance measures for service systems with a random arrival rate. Winter Simulation Conference 2005: 566-575 |
| 2004 | ||
| 2 | EE | Robert Saltzman, Vijay Mehrotra: A Manager-Friendly Platform for Simulation Modeling and Analysis of Call Center Queueing Systems. Winter Simulation Conference 2004: 466-473 |
| 2003 | ||
| 1 | EE | Vijay Mehrotra, Jason Fama: Call center simulations: call center simulation modeling: methods, challenges, and opportunities. Winter Simulation Conference 2003: 135-143 |
| 1 | Jason Fama | [1] |
| 2 | Shane G. Henderson | [3] |
| 3 | Robert Saltzman | [2] [4] |
| 4 | Samuel G. Steckley | [3] |