Annals of Operations Research, Volume 113

Volume 113, Numbers 1-4, July 2002

• Jesus R. Artalejo:
  Preface. 13-14
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• Refael Hassin, Moshe Haviv:
  Nash Equilibrium and Subgame Perfection in Observable Queues. 15-26
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• Toshikazu Kimura:
  Diffusion Approximations for Queues with Markovian Bases. 27-40
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• Ger Koole, Avishai Mandelbaum:
  Queueing Models of Call Centers: An Introduction. 41-59
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• B. Krishna Kumar, A. Vijayakumar, D. Arivudainambi:
  An M/G/1 Retrial Queueing System with Two-Phase Service and Preemptive Resume. 61-79
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• Fumiaki Machihara, Yuichi Aono:
  A Regularly Preemptive Model and its Approximations. 81-100
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• Rudesindo Núñez-Queija:
  Queues with Equally Heavy Sojourn Time and Service Requirement Distributions. 101-117
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• David Perry, Wolfgang Stadje, S. Zacks:
  Boundary Crossing for the Difference of Two Ordinary or Compound Poisson Processes. 119-132
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• Henk C. Tijms, D. J. van Vuuren:
  Markov Processes on a Semi-Infinite Strip and the Geometric Tail Algorithm. 133-140
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• Gurami Tsitsiashvili, M. A. Osipova, N. V. Koliev, Dieter Baum:
  A Product Theorem for Markov Chains with Application to PF-Queueing Networks. 141-154
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• Robert D. van der Mei:
  Waiting-Time Distributions in Polling Systems with Simultaneous Batch Arrivals. 155-173
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• Nico M. van Dijk, Erik van der Sluis:
  Simple Product-Form Bounds for Queueing Networks with Finite Clusters. 175-195
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