| 2005 |
|---|
| 8 | EE | Sergey Zeltyn,
Avishai Mandelbaum:
Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue.
Queueing Syst. 51(3-4): 361-402 (2005) |
| 2004 |
|---|
| 7 | EE | Nahum Shimkin,
Avishai Mandelbaum:
Rational Abandonment from Tele-Queues: Nonlinear Waiting Costs with Heterogeneous Preferences.
Queueing Syst. 47(1-2): 117-146 (2004) |
| 6 | EE | Predrag R. Jelenkovic,
Avishai Mandelbaum,
Petar Momcilovic:
Heavy Traffic Limits for Queues with Many Deterministic Servers.
Queueing Syst. 47(1-2): 53-69 (2004) |
| 2002 |
|---|
| 5 | EE | Ger Koole,
Avishai Mandelbaum:
Queueing Models of Call Centers: An Introduction.
Annals OR 113(1-4): 41-59 (2002) |
| 4 | | Avishai Mandelbaum,
William A. Massey,
Martin I. Reiman,
Alexander L. Stolyar,
Brian Rider:
Queue Lengths and Waiting Times for Multiserver Queues with Abandonment and Retrials.
Telecommunication Systems 21(2): 149-171 (2002) |
| 2000 |
|---|
| 3 | | Avishai Mandelbaum,
Nahum Shimkin:
A model for rational abandonments from invisible queues.
Queueing Syst. 36(1-3): 141-173 (2000) |
| 1998 |
|---|
| 2 | EE | Avishai Mandelbaum,
Sergey Zeltyn:
Estimating characteristics of queueing networks using transactional data.
Queueing Syst. 29(1): 75-127 (1998) |
| 1 | EE | Avishai Mandelbaum,
William A. Massey,
Martin I. Reiman:
Strong approximations for Markovian service networks.
Queueing Syst. 30(1-2): 149-201 (1998) |
