| |
| 2009 | ||
|---|---|---|
| 1 | EE | Sven C. Berger, Sonja Gensler, Bernd Skiera, Thorsten Wiesel: Customer Relationship Management Processes in Retail Banking - Best Practice and Business Value Evaluation. HICSS 2009: 1-10 |
| 1 | Sven C. Berger | [1] |
| 2 | Sonja Gensler | [1] |
| 3 | Bernd Skiera | [1] |