| 2007 |
|---|
| 3 | EE | Larisa Shwartz,
Naga Ayachitula,
Melissa J. Buco,
Genady Grabarnik,
Maheswaran Surendra,
Christopher Ward,
Steve Weinberger:
IT Service Provider's Multi-Customer and Multi-Tenant Environments.
CEC/EEE 2007: 559-566 |
| 2 | EE | Larisa Shwartz,
Naga Ayachitula,
Melissa J. Buco,
Maheswaran Surendra,
Christopher Ward,
Steve Weinberger:
Service Provider Considerations for IT Service Management.
Integrated Network Management 2007: 757-760 |
| 1 | EE | Christopher Ward,
Vijay Aggarwal,
Melissa J. Buco,
Emi Olsson,
Steve Weinberger:
Integrated change and configuration management.
IBM Systems Journal 46(3): 459-478 (2007) |
