| 2008 |
|---|
| 12 | EE | Christian Bartsch,
Larisa Shwartz,
Christopher Ward,
Genady Grabarnik,
Melissa J. Buco:
Decomposition of IT service processes and alternative service identification using ontologies.
NOMS 2008: 714-717 |
| 2007 |
|---|
| 11 | EE | Larisa Shwartz,
Naga Ayachitula,
Melissa J. Buco,
Genady Grabarnik,
Maheswaran Surendra,
Christopher Ward,
Steve Weinberger:
IT Service Provider's Multi-Customer and Multi-Tenant Environments.
CEC/EEE 2007: 559-566 |
| 10 | EE | Naga Ayachitula,
Melissa J. Buco,
Yixin Diao,
Bradford Fisher,
David Loewenstern,
Christopher Ward:
IT Service Management Automation - An Automation Centric Approach Leveraging Configuration Control, Audit Verification and Process Analytics.
DSOM 2007: 195-198 |
| 9 | EE | Naga Ayachitula,
Melissa J. Buco,
Yixin Diao,
Maheswaran Surendra,
Raju Pavuluri,
Larisa Shwartz,
Christopher Ward:
IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows.
IEEE SCC 2007: 574-581 |
| 8 | EE | Larisa Shwartz,
Naga Ayachitula,
Melissa J. Buco,
Maheswaran Surendra,
Christopher Ward,
Steve Weinberger:
Service Provider Considerations for IT Service Management.
Integrated Network Management 2007: 757-760 |
| 7 | EE | Christopher Ward,
Vijay Aggarwal,
Melissa J. Buco,
Emi Olsson,
Steve Weinberger:
Integrated change and configuration management.
IBM Systems Journal 46(3): 459-478 (2007) |
| 2005 |
|---|
| 6 | EE | Christopher Ward,
Melissa J. Buco,
Rong N. Chang,
Laura Z. Luan,
Edward So,
Chunqiang Tang:
Fresco: A Web Services based Framework for Configuring Extensible SLA Management Systems.
ICWS 2005: 237-245 |
| 5 | EE | Melissa J. Buco,
Rong N. Chang,
Laura Z. Luan,
Edward So,
Chunqiang Tang,
Christopher Ward:
PEM: A Framework Enabling Continual Optimization of Workflow Process Executions Based upon Business Value Metrics.
IEEE SCC 2005: 33-40 |
| 4 | EE | Chunqiang Tang,
Melissa J. Buco,
Rong N. Chang,
Sandhya Dwarkadas,
Laura Z. Luan,
Edward So,
Christopher Ward:
Low traffic overlay networks with large routing tables.
SIGMETRICS 2005: 14-25 |
| 2004 |
|---|
| 3 | EE | Melissa J. Buco,
Rong N. Chang,
Laura Z. Luan,
Christopher Ward,
Joel L. Wolf,
Philip S. Yu:
Utility computing SLA management based upon business objectives.
IBM Systems Journal 43(1): 159-178 (2004) |
| 2003 |
|---|
| 2 | EE | Melissa J. Buco,
Rong N. Chang,
Laura Z. Luan,
Christopher Ward,
Joel L. Wolf,
Philip S. Yu,
Tevfik Kosar,
Syed Umair Ahmed Shah:
Managing eBusiness on Demand SLA Contracts in Business Terms Using the Cross-SLA Execution Manager SAM.
ISADS 2003: 157- |
| 2002 |
|---|
| 1 | EE | Christopher Ward,
Melissa J. Buco,
Rong N. Chang,
Laura Z. Luan:
A Generic SLA Semantic Model for the Execution Management of E-business Outsourcing Contracts.
EC-Web 2002: 363-376 |
