| |
| 2007 | ||
|---|---|---|
| 1 | EE | Peter Osadsky, Amit Garg, Bogdan Nitu, Oliver Schneider, Stefan Schleyer: Improving Service Operation Performance by a Cross-Industry Reference Model. APMS 2007: 397-404 |
| 1 | Amit Garg | [1] |
| 2 | Bogdan Nitu | [1] |
| 3 | Peter Osadsky | [1] |
| 4 | Oliver Schneider | [1] |