Susan P. Polyson
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1993
1
EE
Susan P. Polyson,
James B. Yucha
: Improved help line/service tracking - using a TQM approach.
SIGUCCS 1993
: 366-370
Coauthor
Index
1
James B. Yucha
[
1
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Copyright ©
Sun May 17 03:24:02 2009 by
Michael Ley
(
ley@uni-trier.de
)
