| |
| 2007 | ||
|---|---|---|
| 3 | EE | Robert Saltzman, Vijay Mehrotra: Managing trade-offs in call center agent scheduling: methodology and case study. SCSC 2007: 643-651 |
| 2005 | ||
| 2 | EE | Rodney B. Wallace, Robert Saltzman: Comparing skill-based routing call center simulations using C programming and arena models. Winter Simulation Conference 2005: 2636-2644 |
| 2004 | ||
| 1 | EE | Robert Saltzman, Vijay Mehrotra: A Manager-Friendly Platform for Simulation Modeling and Analysis of Call Center Queueing Systems. Winter Simulation Conference 2004: 466-473 |
| 1 | Vijay Mehrotra | [1] [3] |
| 2 | Rodney B. Wallace | [2] |