| |
| 2007 | ||
|---|---|---|
| 1 | EE | John Black, Christine Draper, Tom Lococo, Fouad Matar, Christopher Ward: An integration model for organizing IT service management. IBM Systems Journal 46(3): 405-422 (2007) |
| 1 | John Black | [1] |
| 2 | Christine Draper | [1] |
| 3 | Fouad Matar | [1] |
| 4 | Christopher Ward | [1] |