| 2002 |
|---|
| 9 | EE | William J. Kettinger,
Choong C. Lee:
Understanding the IS-user divide in IT innovation.
Commun. ACM 45(2): 79-84 (2002) |
| 2000 |
|---|
| 8 | EE | Gary Hackbarth,
William J. Kettinger:
Building an E-Business Strategy.
IS Management 17(3): 1-16 (2000) |
| 1997 |
|---|
| 7 | EE | William J. Kettinger,
Choong C. Lee:
"Zoning-in" on information systems service quality: continuous refinement of the SERVQUAL measurement.
ICIS 1997: 197-204 |
| 6 | EE | William J. Kettinger,
Gary Hackbarth:
Selling in the era of the "Net": integration of electronic commerce in small firms.
ICIS 1997: 249-262 |
| 5 | EE | William J. Kettinger,
James T. C. Teng,
Subashish Guha:
Business Process Change: A Study of Methodologies, Techniques, and Tools.
MIS Quarterly 21(1): (1997) |
| 4 | EE | William J. Kettinger,
Choong C. Lee:
Pragmatic Perspectives on the Measurement of Information Systems Service Quality.
MIS Quarterly 21(2): (1997) |
| 1996 |
|---|
| 3 | EE | Warren Harkness,
William J. Kettinger,
Albert H. Segars:
Sustaining Process Improvement and Innovation in the Information Services Function: Lessons Learned at the Bose Corporation.
MIS Quarterly 20(3): (1996) |
| 1995 |
|---|
| 2 | EE | James T. C. Teng,
William J. Kettinger:
Business Process Redesign and Information Architecture: Exploring the Relationships.
DATA BASE 26(1): 30-42 (1995) |
| 1992 |
|---|
| 1 | | James T. C. Teng,
William J. Kettinger,
Subashish Guha:
Business Process Redesign and Information Architecture: Establishing the Missing Links.
ICIS 1992: 81-89 |
