| |
| 1996 | ||
|---|---|---|
| 2 | EE | Warren Harkness, William J. Kettinger, Albert H. Segars: Sustaining Process Improvement and Innovation in the Information Services Function: Lessons Learned at the Bose Corporation. MIS Quarterly 20(3): (1996) |
| 1992 | ||
| 1 | Warren Harkness, Richard Nortnik, Patricia M. Wallington: Leveraging Business Process Redesign Through IS/TQM Synergy: CIOs Target Research Directions. ICIS 1992: 283 | |
| 1 | William J. Kettinger | [2] |
| 2 | Richard Nortnik | [1] |
| 3 | Albert H. Segars | [2] |
| 4 | Patricia M. Wallington | [1] |