2002 | ||
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4 | EE | William J. Kettinger, Choong C. Lee: Understanding the IS-user divide in IT innovation. Commun. ACM 45(2): 79-84 (2002) |
1997 | ||
3 | EE | William J. Kettinger, Choong C. Lee: "Zoning-in" on information systems service quality: continuous refinement of the SERVQUAL measurement. ICIS 1997: 197-204 |
2 | EE | William J. Kettinger, Choong C. Lee: Pragmatic Perspectives on the Measurement of Information Systems Service Quality. MIS Quarterly 21(2): (1997) |
1992 | ||
1 | EE | Myun J. Cheon, Choong C. Lee, Varun Grover: Research in MIS - Points of Work and Reference: A Replication and Extension of the Culnan and Swanson Study. DATA BASE 23(2): 21-29 (1992) |
1 | Myun J. Cheon | [1] |
2 | Varun Grover | [1] |
3 | William J. Kettinger | [2] [3] [4] |