1998 | ||
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2 | EE | Dawn E. Hewitt, Jonathan Bolte: Knowledge Bases: How to Build a Virtual Helpdesk (and why, and how much). SIGUCCS 1998: 123-124 |
1 | EE | Dawn E. Hewitt: What's So Great about Indiana University's Knowledge Base? SIGUCCS 1998: 125-130 |
1 | Jonathan Bolte | [2] |