Jonathan Bolte
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1998
1
EE
Dawn E. Hewitt
, Jonathan Bolte: Knowledge Bases: How to Build a Virtual Helpdesk (and why, and how much).
SIGUCCS 1998
: 123-124
Coauthor
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1
Dawn E. Hewitt
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Copyright ©
Sun May 17 03:24:02 2009 by
Michael Ley
(
ley@uni-trier.de
)
