Robert L. Heckman

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1995

2 Robert L. Heckman, Audrey Guskey: Sources of Customer Satisfaction and Dissatisfaction with Information Technology Help Desks. ICIS 1995: 356-357

1994

1 Robert L. Heckman, William R. King: Behavioral Indicators of Customer Satisfaction with Vendor-Provided Information Services. ICIS 1994: 429-444

1995
2		Robert L. Heckman, Audrey Guskey: Sources of Customer Satisfaction and Dissatisfaction with Information Technology Help Desks. ICIS 1995: 356-357
1994
1		Robert L. Heckman, William R. King: Behavioral Indicators of Customer Satisfaction with Vendor-Provided Information Services. ICIS 1994: 429-444

Coauthor Index

1 Audrey Guskey [2]

2 William R. King [1]

Colors in the list of coauthors