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Robert L. Heckman

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1995
2 Robert L. Heckman, Audrey Guskey: Sources of Customer Satisfaction and Dissatisfaction with Information Technology Help Desks. ICIS 1995: 356-357
1994
1 Robert L. Heckman, William R. King: Behavioral Indicators of Customer Satisfaction with Vendor-Provided Information Services. ICIS 1994: 429-444

Coauthor Index

1Audrey Guskey [2]
2William R. King [1]

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Copyright © Sun May 17 03:24:02 2009 by Michael Ley (ley@uni-trier.de)