1995 | ||
---|---|---|
2 | Robert L. Heckman, Audrey Guskey: Sources of Customer Satisfaction and Dissatisfaction with Information Technology Help Desks. ICIS 1995: 356-357 | |
1994 | ||
1 | Robert L. Heckman, William R. King: Behavioral Indicators of Customer Satisfaction with Vendor-Provided Information Services. ICIS 1994: 429-444 |
1 | Audrey Guskey | [2] |
2 | William R. King | [1] |