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2005 | ||
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2 | EE | R. Susan Ellis, Lester W. Johnson, Siegfried P. Gudergan: The relationship between non-queue, pre-process waiting time and service satisfaction. IJSTM 6(1): 91-100 (2005) |
2002 | ||
1 | EE | Siegfried P. Gudergan, Gerhard P. Gudergan: A Dynamic Theory of Collaboration and Decision Making. HICSS 2002: 95 |
1 | R. Susan Ellis | [2] |
2 | Gerhard P. Gudergan | [1] |
3 | Lester W. Johnson | [2] |