R. Susan Ellis
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2005
1
EE
R. Susan Ellis,
Lester W. Johnson
,
Siegfried P. Gudergan
: The relationship between non-queue, pre-process waiting time and service satisfaction.
IJSTM 6
(1): 91-100 (2005)
Coauthor
Index
1
Siegfried P. Gudergan
[
1
]
2
Lester W. Johnson
[
1
]
Copyright ©
Sun May 17 03:24:02 2009 by
Michael Ley
(
ley@uni-trier.de
)
