| |
| 2007 | ||
|---|---|---|
| 3 | EE | Teresa Fernandez, Michael Grinnell, Eric Weakland: Poof: no more viruses. SIGUCCS 2007: 96-100 |
| 2002 | ||
| 2 | EE | Sean Stockburger, Teresa Fernandez: Virtual onsite support: using internet chat and remote control to improve customer service. SIGUCCS 2002: 143-147 |
| 1 | EE | Teresa Fernandez, Sean Stockburger: Full-time staff boldly go where no part-time student has gone before. SIGUCCS 2002: 245-246 |
| 1 | Michael Grinnell | [3] |
| 2 | Sean Stockburger | [1] [2] |
| 3 | Eric Weakland | [3] |