2002 | ||
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2 | EE | Sean Stockburger, Teresa Fernandez: Virtual onsite support: using internet chat and remote control to improve customer service. SIGUCCS 2002: 143-147 |
1 | EE | Teresa Fernandez, Sean Stockburger: Full-time staff boldly go where no part-time student has gone before. SIGUCCS 2002: 245-246 |
1 | Teresa Fernandez | [1] [2] |