| |
| 1995 | ||
|---|---|---|
| 1 | Michael J. Muller, Rebecca Carr, Catherine Ashworth, Barbara Diekmann, Cathleen Wharton, Cherie Eickstaedt, Joan Clonts: Telephone Operators as Knowledge Workers: Consultants Who Meet Customer Needs. CHI 1995: 130-137 | |
| 1 | Catherine Ashworth | [1] |
| 2 | Rebecca Carr | [1] |
| 3 | Joan Clonts | [1] |
| 4 | Barbara Diekmann | [1] |
| 5 | Michael J. Muller | [1] |
| 6 | Cathleen Wharton | [1] |