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1995 | ||
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1 | Michael J. Muller, Rebecca Carr, Catherine Ashworth, Barbara Diekmann, Cathleen Wharton, Cherie Eickstaedt, Joan Clonts: Telephone Operators as Knowledge Workers: Consultants Who Meet Customer Needs. CHI 1995: 130-137 |
1 | Catherine Ashworth | [1] |
2 | Joan Clonts | [1] |
3 | Barbara Diekmann | [1] |
4 | Cherie Eickstaedt | [1] |
5 | Michael J. Muller | [1] |
6 | Cathleen Wharton | [1] |