| 2000 |
|---|
| 3 | | Dan Dragan,
Thomas Gringel,
Jane Hall,
Richard O. Sinnott,
Michael Tschichholz,
Wilhelm Vortisch:
Integrated Trouble Management to Support Service Quality Assurance in a Multi-provider Context.
IS&N 2000: 117-132 |
| 2 | EE | Nazim Agoulmine,
Dan Dragan,
Thomas Gringel,
Jane Hall,
E. Rosa,
Michael Tschichholz:
Trouble Management for Multimedia Services in Multi-Provider Environments.
J. Network Syst. Manage. 8(1): (2000) |
| 1997 |
|---|
| 1 | | Stefan Covaci,
Dan Dragan:
Towards Harmonised Pan-European TMN Customer Care Solutions: Interoperable Trouble Ticketing Management Service.
IS&N 1997: 255-262 |
